Firewall Difficulties

[holub457]

We can access Web Access just fine except from outside of our firewall. Firewall sends the link to the Web Access, but times out and does not connect. Is there some new change in way the Webaccess works? Is there a port trigger setting or something that needs to be set with the newest version of Web Access?

[KBOYLE]

holub457 wrote:

>
> We can access Web Access just fine except from outside of our
> firewall.

From the LAN, are you accessing web access via a private IP address?

From outside the firewall, are you accessing web access via a public IP
address?


> Firewall sends the link to the Web Access, but times out
> and does not connect.

Is your firewall correctly configured to forward the traffic to your
web access server?


Can you provide additional information about your configuration?

Where is your firewall: On the web access server? A separate box?

Have you tried to run Wireshark to obtain a packet trace that will
allow you to determine exactly what is happening?


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Kevin Boyle - Knowledge Partner
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[holub457]

Thanks. Wireshank confirmed bad hardware. ... Replaced it. Works fine.

[KBOYLE]

holub457 wrote:

>
> Thanks. Wireshank confirmed bad hardware. ... Replaced it. Works fine.

Glad we could help. I appreciate your reporting back.

--
Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.