GMS 18.3.0: Build 619: GMS stops syncing

[obscurityPrivacy]

GMS stops syncing; reset of the devices and dequarantine them does not help. Only the remove and reassign via dsapp recovers the function of the GMS.

Is there a HowTo to debug the logs to get the reason of this DOS?

[laurabuckley]

Hi,

With the logs at debug level, what errors/tracebacks are you seeing in the mobility-agent.log file.

Cheers,

Laura

[greiner]

i have no problem with gw18.3 and gms 18.3
do you have the new build of gw18.3, gms build 619 is actual!

[obscurityPrivacy]

I found a lot of messages of this type:

ERROR [Ping_thread] [ping:277] [userID:] [eventID:] [objectID:] [Ping] An Error occurred proce
ssing a ping for device: 0397a56348b75287cd4287ef50297422
Traceback (most recent call last):
File "./mobility/lib/device/ping.py", line 268, in run
File "./mobility/lib/device/ping.py", line 137, in sendPingResponse
File "/usr/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1538, in send
self._raise_ssl_error(self._ssl, result)
File "/usr/lib/python2.7/site-packages/OpenSSL/SSL.py", line 1446, in _raise_ssl_error
raise SysCallError(errno, errorcode.get(errno))
SysCallError: (104, 'ECONNRESET')

[laurabuckley]

@obscurityPrivacy 

What is the upgrade history of this server from earlier GMS and SLES versions?

Cheers,

Laura