booktrunk1 Absent Member.
Absent Member.
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GMS2014 R2 Is there a hotpatch for the GMS Server?

Hi.

Our GMS Server has been aweful since upgrading to 2014R2. It's down nearly daily. I cannot see any error it's showing as being available has green lights on the Groupwise and the Mobile agent, and yet....... The phones / ipads just all stop receiving emails. The server is working hard, acting as if it's processing everything and yet nothing appears on the phones.

I have to do a rcgms stop and then start to get it all kicking back into life. I'm doing it twice a day and senior management are to say the least starting to voice their disproval. Anyone seen similar and got any quick fixes.

I've put on a fix a while ago when Calendars starting to go wrong showing multiple apointments that worked great, but haven't spotted any full HP or fix for the system and it's aweful. I'm contemplating sticking in a crontab job to stop and restart the services every few hours in the hope that will keep it plodding along.

I forgot to say. It is set to do a re-index and a vacuum of the database every 4 months.

It's not short of space has 16gb of memory, 500gb of disk space. It has a single quad core Xenon X3323 2.5Ghz cpu. It could possibly do with a new array as raid 10 as it does moan occasionally that the disks are working at 100% but it doesn't seem to have any other issues. There are around 350 ipads and iphones synced to it... What sort of level of hardware should I be looking at for this... Do I possibly need to throw a lot larger server at it? It does occasionally use a bit of swap space, but i'm not sure if that really means that i should just throw memory at it. If it's mainly a memory issue i'll happily throw 128gb in there instead of 16gb if that would solve it.
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booktrunk1 Absent Member.
Absent Member.

Re: GMS2014 R2 Is there a hotpatch for the GMS Server?

Oh Build: 14.2.0 Build: 279

Steph
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Knowledge Partner
Knowledge Partner

Re: GMS2014 R2 Is there a hotpatch for the GMS Server?

On Wed, 20 Apr 2016 15:06:02 GMT, booktrunk
<booktrunk@no-mx.forums.microfocus.com> wrote:

>
>Oh Build: 14.2.0 Build: 279
>
>Steph


I'm runniing that version here without any problems and it is the
latest version as far as I know. One suggestion, what version of
GroupWise are you running? There were some soap fixes in 2014 R2 HP1.
Might be good to get your GW servers up to that version. Keep in mind
that if you do that, you may also want to update the clients to HP1
right away. I updated the servers and some users had problems
filtering folders. Updating the clients to HP1 fixed the filter
problem.

Just for comparison since you mentioned hardware...
I have 60 users. Most have 2 devices and some have 3. I'm running
GMS as a VM with 6 GB memory and 2 CPUs. It runs great. I only added
the second CPU just a couple months ago because at times the single
CPU was maxed out.

Hope that helps.
Ken

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Knowledge Partner
Knowledge Partner

Re: GMS2014 R2 Is there a hotpatch for the GMS Server?

In article <booktrunk.7eh93b@no-mx.forums.microfocus.com>, Booktrunk
wrote:
> If it's mainly a memory issue i'll happily throw 128gb in there
> instead of 16gb if that would solve it.


Well that is something that can be looked at directly as it isn't what
you have installed, but what can it see and is actually using.
The command to run periodically to get a feel for memory use is "free
-m" and especially when it is misbehaving.

You get something that looks like this.
servername:~ # free -m
total used free shared buffers cached
Mem: 3834 3671 162 2 158 1006
-/+ buffers/cache: 2506 1327
Swap: 2053 76 1977

What I look for is how much is swap being used, because if it is using
up lots of cache, then it wants more RAM. If it is hardly using any,
then RAM is not the worry. Generally you shouldn't see much if any used
shortly after a boot-up, and it should settle out after a couple days
unless there is some memory leakage somewhere.
I wrote up more on this at http://www.konecnyad.ca/andyk/freemem.htm
Also on related basic related checks at
http://www.konecnyad.ca/andyk/nixadmin.htm


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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GMS troubleshooting tips at
http://www.konecnyad.ca/andyk/gwmobility.htm


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Micro Focus Expert
Micro Focus Expert

Re: GMS2014 R2 Is there a hotpatch for the GMS Server?

Hi,

Perhaps read this thread: https://forums.novell.com/showthread.php/497738-GMS-2014R2-Fresh-install-no-sync?p=2426717#post2426717

There is a "patch" available which appears to be solving a lot of issues with GMS.

Cheers,
Laura Buckley

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