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GMS2018 new Samsung phones Gmail cutting send mail

Hi everyone,

GMS2018 GW18 - both last versions, patched.

Users owning new Samsung phones using GMail android application as mail client have problems sending "long" mails (5-6 lines of text, few sentences). When send mail is cut in some part - only beginning is send. This happened on new mails and also in replied mails.
Anyone have found this problem ?

Mail is partial in both Send folders - on GroupWise and on device. Phones are fully patched.
I'm also using Samsung new device (S9+) but usually writing from phone mails with only 1-2 sentences, and not observed this problem.

Other problem is with "native" Samsung email application (probably developed old Google email), which frequently refreshes Inbox and due to this "feature" is unusable, so users using GMail as mail client on phones.

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2 Replies
Micro Focus Expert
Micro Focus Expert

Hi Maciej,

There is an issue with newer Samsung phones continuously switching between the different versions of the ActiveSync protocol causing sync issues with GMS -

Open a service request with Micro Focus support and get the latest FTF of GMS 18.0.1 to resolve this.

As for the Gmail app truncating email - that I don't have an answer for at this point.

Laura Buckley

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Vice Admiral
Vice Admiral

I just got build 280 from support to help with a similar sync issue on galaxy note 8. the device would sync everything, then delete it all and sync again, over and over. battery would drain to zero in less than 12 hours.
Sync seems fine now, no repeats. however it did inexplicably stop syncing after about 18 hours, wouldn't sync again until device was rebooted. Will see whether this recurs or if it was a one-off glitch.

The kb article listed different symptoms on a galaxy S8, and mentioned the device switching between AS 14.1 and 16. I'm not sure the switching was happening before, but now it shows AS 14.1 in the mobility console. That might be what the fix does - set Galaxy 8-series devices to AS 14.1.
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