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GW 2012 phone messages not sync-ing

Hi

I'm have an issue with GMS 2.0 not sync-ing phone messages (GroupWise 2012). They show up in the user's Inbox but never go out to their phone. I have everything turned on to sync in the GW configuration. Any ideas?

Thanks, Rod
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Re: GW 2012 phone messages not sync-ing

rjfraser wrote:

> I'm have an issue with GMS 2.0 not sync-ing phone messages (GroupWise
> 2012). They show up in the user's Inbox but never go out to their
> phone. I have everything turned on to sync in the GW configuration.


What version of Data Sync / GMS?

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Joe Marton Emeritus Knowledge Partner
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Re: GW 2012 phone messages not sync-ing

jmarton;2338926 wrote:
rjfraser wrote:

> I'm have an issue with GMS 2.0 not sync-ing phone messages (GroupWise
> 2012). They show up in the user's Inbox but never go out to their
> phone. I have everything turned on to sync in the GW configuration.


What version of Data Sync / GMS?

GMS 2.0.0 Build 429
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Re: GW 2012 phone messages not sync-ing

Rjfraser,
> GMS 2.0.0 Build 429


As always, I would suggest trying the latest code 2.0.1:

http://download.novell.com/Download?buildid=Vd-2H3ppqrI~



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Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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Re: GW 2012 phone messages not sync-ing

AndersG;2338936 wrote:
Rjfraser,
> GMS 2.0.0 Build 429


As always, I would suggest trying the latest code 2.0.1:

http://download.novell.com/Download?buildid=Vd-2H3ppqrI~



--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms


OK, thanks, upgraded to GMS 2.0.1 and phone messages are now working. I notice that the information from the check boxes: called, please call back etc. are not delivered to the phone. Just the name of caller, phone number and message box. Is this normal?

Thanks, Rod
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Re: GW 2012 phone messages not sync-ing

Rjfraser,
> OK, thanks, upgraded to GMS 2.0.1 and phone messages are now working. I
> notice that the information from the check boxes: called, please call
> back etc. are not delivered to the phone. Just the name of caller,
> phone number and message box. Is this normal?


What kind of device is this?

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Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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Re: GW 2012 phone messages not sync-ing

Thanks for your help, Anders. I have only checked my phone which is a Samsung S4. I'll see if the iPhones are any different.

Rod Fraser
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Re: GW 2012 phone messages not sync-ing

Rjfraser,
> Samsung S4


That is what I have, let me check. I never use phone messages myself.

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Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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Re: GW 2012 phone messages not sync-ing

It is a defect. Bug number is 897584

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Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
http://www.novell.com/rms

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