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GW Admin shows PO "Not running"

This is GW 14.2.1 (build 124014, I think), on a XEN VM and I may have got myself into trouble while trying to get Mobility Service (on another XEN VM) to work, after doing a fresh / reinstall of SLES11sp4 on the host server. Yesterday GroupWise, including webaccess worked for the first time, but today after trying all kinds of things to get Mobility service working (which it did briefly) most things seem to have stopped. I'm toying with uninstalling GW & starting again. Right now, I see these symptoms:
- telnet from an external computer confirms GroupWise mail server is available waiting for connections
- attempting GW Webaccess accepts username and password, but shows error "EA03 Handling of SOAP protocol is not enabled"
- Windows GW client on Send/Receive says connection failed, check status window for details (Where is that anyway?)
- rcgrpwise status shows the PO agent as "unused": I can start the service again (shows "done") but a few seconds later status again shows "unused" without me doing anything.

Can anyone tell me what the various fields in the PO Agent should show, or otherwise tell me how to troubleshoot this?
Thanks very much
Jerome
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Re: GW Admin shows PO "Not running"

Further to my post, I found the following in the POA log file, but will need some help to understand it:

22:27:43 7C8E Checking guardian database
22:27:43 8578 Warning, configured address may not match actual address.
22:27:43 8578 May only be a problem with DNS configuration
22:27:43 8578 Configured Address : domain-name.com.au
22:27:43 8578 Machine Address : <my external static IP>
22:27:43 8578
22:27:43 8578 Error opening listener port [8509]
22:27:43 8578 Shutdown of Threads
22:27:43 8578 Error Starting TCP/IP Agent: [8509]
22:27:45 7C8E Guardian database: OK
22:27:45 8578 Accumulated POA Statistics Data
22:27:45 8578 Up Time: 0 Days 0 Hours 0 Minutes
22:27:45 8578 C/S Requests: 0
22:27:45 8578 Client Caching Requests: 0
22:27:45 8578 Client Caching Primed: 0
22:27:45 8578 Message Processed: 0
22:27:45 8578 Message Undelivered: 0
22:27:45 8578 GWCheck Requests: 0
22:27:45 8578
22:27:46 8578 ************************* Terminating *************************
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
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Re: GW Admin shows PO "Not running"

Hi Jerome,

On the server.... first use rcgrpwise stop po-name.dom-name just to be sure.
Go to the POA directory on the server and look for uid.run - if the file exists delete it.
Use: pf -eaf | grep gwpoa and ensure no gwpoa process are running. If there are any such process running kill them: kill -9 [PID number]

Then start your POA using the rcgrpwise start po-name.dom-name command.

Let us know the outcome.

Cheers,
Laura Buckley

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Re: GW Admin shows PO "Not running"

On 25.04.2018 15:44, zexec4 wrote:
>
> Further to my post, I found the following in the POA log file, but will
> need some help to understand it:
>
> 22:27:43 7C8E Checking guardian database
> 22:27:43 8578 Warning, configured address may not match actual address.



That is pretty clear. YOu have configured your POA to use an IP address
that your server doesn't have. Seems like you told it to use your public
IP which however is natted to the outside by some other device. You have
to configure it with a local IP.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Re: GW Admin shows PO "Not running"

Sorry Laura, but that did not improve things. The uid.run was there and I deleted it, but the pf... command resulted in 'Command not found' so I don't know if there was any other gwpoa process running. Will look into Massimo's response next.
(After restarting the agent, it still comes back 'unused'.
Jerome
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Re: GW Admin shows PO "Not running"

On 25.04.2018 17:04, Massimo Rosen wrote:
> On 25.04.2018 15:44, zexec4 wrote:
>>
>> Further to my post, I found the following in the POA log file, but will
>> need some help to understand it:
>>
>> 22:27:43 7C8E Checking guardian database
>> 22:27:43 8578 Warning, configured address may not match actual address.

>
>
> That is pretty clear. YOu have configured your POA to use an IP address
> that your server doesn't have. Seems like you told it to use your public
> IP which however is natted to the outside by some other device. You have
> to configure it with a local IP.


I forgot to mention: To chnage the IP of the POA, you have to do a post
office rebuild after doing so. As the POA isn't running, it can't change
it's configuration itself.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Re: GW Admin shows PO "Not running"

I am raising an SR to try to fix this.
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Re: GW Admin shows PO "Not running"

Hi Jerome,

Sorry my bad, I made a typo. The command is: ps -eaf | grep gwpoa

Cheers,
Laura Buckley

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Re: GW Admin shows PO "Not running"

laurabuckley;2479926 wrote:
Hi Jerome,

Sorry my bad, I made a typo. The command is: ps -eaf | grep gwpoa

Cheers,


Thank you Laura for that.

I did start an SR and Rob van Kooten fixed things once I did a database rebuild of the PO. I also uninstalled and reinstalled the GMS and have that working again as well.

But... I will be asking another question in one of these forums...

Cheers
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Re: GW Admin shows PO "Not running"

In article <zexec4.8ghptb@no-mx.forums.microfocus.com>, Zexec4 wrote:
> But... I will be asking another question in one of these forums...


That is what we are here for, so we can all learn from each other.
Thank you for reporting back.


Andy of
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