Highlighted
Absent Member.
Absent Member.
1252 views

GW Client 2012 crashes when Attach File button is clicked

Using GW Client 2012 12.0.2 build 108211. This problem has happened multiple times before and I've resorted to using GW WebAccess to send the message with attachment to get around the problem. The problem happens when I either create a new message or when I reply to a message. The client crashes as soon as I click on the paper clip "Attach a file" button. Today, I played around a bit more and figured that I can go File -> Attachments -> Attach File (or Ctrl-L) and I am able to attach a file attachment without the client crashing . . . ooops, I guess I spoke to soon. The client just crashed. I just get the "Novell GroupWise Client has stopped working" message. I've pasted information I got from 2 different crash events in the Windows Application log for this error.

Faulting application name: grpwise.exe, version: 12.0.2.18211, time stamp: 0x5151c0ec
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Exception code: 0xc0000005
Fault offset: 0x000330bd
Faulting process id: 0x2094
Faulting application start time: 0x01cea0054571621d
Faulting application path: C:\Program Files (x86)\Novell\GroupWise\grpwise.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: e9455c2b-0bf9-11e3-a126-005056c00008

Faulting application name: grpwise.exe, version: 12.0.2.18211, time stamp: 0x5151c0ec
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0x19f4
Faulting application start time: 0x01cea003a045f412
Faulting application path: C:\Program Files (x86)\Novell\GroupWise\grpwise.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 311694b1-0bf7-11e3-a126-005056c00008

Any help in getting this fixed is appreciated.

Thanks,
Ronnie
Labels (2)
0 Likes
1 Reply
Highlighted
Micro Focus Expert
Micro Focus Expert

Hi Ronnie,

What OS is the workstation running?

Have you tried a different workstation to see if the problem follows you?

I'm not able to duplicate this, sorry!

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.