rjfraser1 Absent Member.
Absent Member.
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GW Error message on a couple of Win 10 workstations

Hi

I am getting an error message "Unable to locate an interface language dll. GWSHL1EN.DLL". I have uninstalled the client (gw14.2.3_client_win_multi.exe), rebooted, run CleanIT, re-installed but get the same message on reboot. Clicking "OK" three times clears the message and the client appears to work. Any idea as to how to fix this?

Thanks,

Rod Fraser
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Micro Focus Expert
Micro Focus Expert

Re: GW Error message on a couple of Win 10 workstations

Hi Rod,

What build of this client are you using? If I recall correctly we had this issue with the original release of 14.2.3 and we quickly replaced that with a corrected build (I don't recall the build numbers). In any case, it might pay you to do a fresh download in case you have the broken build.

Cheers,
Laura Buckley

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rjfraser1 Absent Member.
Absent Member.

Re: GW Error message on a couple of Win 10 workstations

Thanks Laura. I will be back onsite on Thursday and will check the build.

Rod
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rjfraser1 Absent Member.
Absent Member.

Re: GW Error message on a couple of Win 10 workstations

Hi Laura

I now have this problem on 3 machines running GW Client Build 129832 and a fresh download with MD5 checked. I'm wondering if it is GroupWise, the message references the GWSHL1EN.DLL dll but the logo on the message is a Dropbox log. I don't now if that is significant at all.

Thanks,

Rod
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Knowledge Partner
Knowledge Partner

Re: GW Error message on a couple of Win 10 workstations

In article <rjfraser.8xzmo0@no-mx.forums.microfocus.com>, Rjfraser wrote:
> I'm wondering if it is GroupWise, the
> message references the GWSHL1EN.DLL dll but the logo on the message is a
> Dropbox log. I don't now if that is significant at all.


That makes me wonder if un-installing Dropbox, at least for testing might
be of some use.
Searching the registry for that file might also be useful as perhaps
something got crossed up there.
I would be inclined to run the CCleaner registry cleanup on those systems
to see what that catches.



Andy of
http://KonecnyConsulting.ca/gw in Toronto
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