Anonymous_User Absent Member.
Absent Member.
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GW IM sending issue.

I have a HP laptop that is able to login to IM just fine and has been

working great. Today they try and send a message and the CPU will go
to
100% then a messages comes back and says that it can not contact the server. I have removed and reinstalled, GroupWise, IM and Windows
messaging. This is an XP computer. They see all conneced users and a
user
can send them a message but the same thing happens with he tried to
reply
to the sender. Anyone have any ideas where to look?

Thank you,

-Paul



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7 Replies
Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

Hike,

It appears that in the past few days you have not received a response
to your posting. That concerns us, and has triggered this automated
reply.

Has your problem been resolved? If not, you might try one of the
following options:

- Do a search of our knowledgebase at
http://support.novell.com/search/kb_index.jsp
- Check all of the other support tools and options available at
http://support.novell.com in both the "free product support" and "paid
product support" drop down boxes.
- You could also try posting your message again. Make sure it is
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If this is a reply to a duplicate posting, please ignore and accept
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Good luck!

Your Novell Product Support Forums Team
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Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

did you get an answer to this? It sounds somewhat like the issue I am
having, where the worksation will crash once a user attempts a reply.
One or 2 messages may go through ok, then 1 will just make it go down
hard. One of the machines I was testing with got a 'server not
available' message just before it went down. The thing that makes it
dificult to troubleshoot is I don't see it happening on all
computers.



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Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

No I did not get an answer. I to get a message that the server is
down.
But I did find that if I go into the task manager and kill IM then the
PC
will start working again until you load IM and try and send a message.

This is the only PC out of 50 I have using this software that has this

problem. I hope that someone has somthing that I can try as the user
is
geting frustrated.

> did you get an answer to this? It sounds somewhat like the issue I

am
having, where the worksation will crash once a user attempts a reply.
One
or 2 messages may go through ok, then 1 will just make it go down
hard.
One of the machines I was testing with got a 'server not available'
message just before it went down. The thing that makes it dificult to

troubleshoot is I don't see it happening on all computers.




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Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

well, I HAVE found that the problem does not seem to affect WinXP I
have 2 XP machines so far that are using it without issue. My desktop
is on WIN2000 service pack 4 and it rashes with the second message.
Other Workstations are on service pack 3 and they crash too.



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Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

This does seem to be related to the problem Quintin had reported. Can you post what network card is in the machine that crashes? The problem seems to only happen with certain network cards.

Thanks.
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Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

After a little bit of research, it appears that a lot of people have
been having blue screens and crashes with Netgear FA311 and FA312
cards as well as Linksys LNE100TX cards--with several applications.
If you go to this URL, you can read some users' experiences:
http://www.tek-tips.com/gviewthread.cfm/lev2/66/lev3/68/pid/750/qid/75282.


Please check to see what version of Windows 2000 you are running.
Microsoft claims that Service Pack 3 (SP3) should resolve the problem.
See this URL:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q317475

If that doesn't fix the problem, try this URL to download a newer
driver: http://www.national.com/appinfo/networks/0,1804,829,00.html.

The Netgear FA-311 and FA-312 cards use the National Semiconductor
Corp. DP83815 MacPhyter Chipset.




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Anonymous_User Absent Member.
Absent Member.

Re: GW IM sending issue.

Brian, you may well be a genious. The National Semiconductor driver
seems to make a difference, at least on one test machine so far. How
ever did you stumble onto that?



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