Highlighted
JackCunha Absent Member.
Absent Member.
2678 views

GW2012 Client hangs repeatedly

Small office; server Novell SUSE 11; GW2012, al but one workstation is Win7, the other is XP. For one user only if the user doesn't wait for a minute or more after the GW client opens, it will hang every time. Thereafter, even if it doesn't hang immediately the client hangs repeatedly, sometimes crashing. It hangs for any activity, from browsing through messages to writing a message or appointment, to searching - anything. At first, I thought it was a windows issue, but after switching to a new box, and noting that the problem happens on any computer on which the client is installed for remote use, I think it must be a problem with the users account somehow. I have used the GW utilities in Console1 on that user - no go. Any suggestions most welcome; the problem is so frequent, that it is almost impossible for this user to use GW. There isn't usually an error message, but there are at times; here are some of them:

A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: APPCRASH
Application Name: GrpWise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Fault Module Name: gwabp132.dll
Fault Module Version: 12.0.2.18211
Fault Module Timestamp: 5151bea3
Exception Code: c0000005
Exception Offset: 0001588a
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
----------------------------------------------------------------- A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: e413
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: e41363eec6c2245181a148eef463f1ac
Additional Hang Signature 2: fca6
Additional Hang Signature 3: fca6375909e596c2089e15ad3cab5bf3
Additional Hang Signature 4: e413
Additional Hang Signature 5: e41363eec6c2245181a148eef463f1ac
Additional Hang Signature 6: fca6
Additional Hang Signature 7: fca6375909e596c2089e15ad3cab5bf3
--------------------------------------------------------------------
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: e413
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: e41363eec6c2245181a148eef463f1ac
Additional Hang Signature 2: fca6
Additional Hang Signature 3: fca6375909e596c2089e15ad3cab5bf3
Additional Hang Signature 4: e413
Additional Hang Signature 5: e41363eec6c2245181a148eef463f1ac
Additional Hang Signature 6: fca6
Additional Hang Signature 7: fca6375909e596c2089e15ad3cab5bf3
--------------------------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: 4dd9
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 4dd90e0827221f3afa3588468e1ccdf2
Additional Hang Signature 2: 78f7
Additional Hang Signature 3: 78f729c9592099340497bf76eae8583d
Additional Hang Signature 4: 4dd9
Additional Hang Signature 5: 4dd90e0827221f3afa3588468e1ccdf2
Additional Hang Signature 6: 78f7
Additional Hang Signature 7: 78f729c9592099340497bf76eae8583d
-----------------------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: 0771
Hang Type: 262144
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 077150af49f3af16d2f6d7f72cafe179
Additional Hang Signature 2: 2b4e
Additional Hang Signature 3: 2b4ec1bf530983ed41218ddaad2e5b4c
Additional Hang Signature 4: 0771
Additional Hang Signature 5: 077150af49f3af16d2f6d7f72cafe179
Additional Hang Signature 6: 2b4e
Additional Hang Signature 7: 2b4ec1bf530983ed41218ddaad2e5b4c
-------------------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: 4dd9
Hang Type: 262144
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 4dd90e0827221f3afa3588468e1ccdf2
Additional Hang Signature 2: 3f5a
Additional Hang Signature 3: 3f5ab0f42385058163b82b5d396ffce6
Additional Hang Signature 4: 4dd9
Additional Hang Signature 5: 4dd90e0827221f3afa3588468e1ccdf2
Additional Hang Signature 6: 3f5a
Additional Hang Signature 7: 3f5ab0f42385058163b82b5d396ffce6
-----------------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: adea
Hang Type: 262144
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: adea10a4b807690c98ebab0ad3a40635
Additional Hang Signature 2: 1777
Additional Hang Signature 3: 17772a6f8753c7cdb98fc5dae214797f
Additional Hang Signature 4: adea
Additional Hang Signature 5: adea10a4b807690c98ebab0ad3a40635
Additional Hang Signature 6: 1777
Additional Hang Signature 7: 17772a6f8753c7cdb98fc5dae214797f
----------------------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: 1d13
Hang Type: 262144
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 1d137629a6aad9c3c03f84c090932b05
Additional Hang Signature 2: a6bc
Additional Hang Signature 3: a6bc2bff8aa3726c51494cc908bc41d2
Additional Hang Signature 4: 1d13
Additional Hang Signature 5: 1d137629a6aad9c3c03f84c090932b05
Additional Hang Signature 6: a6bc
Additional Hang Signature 7: a6bc2bff8aa3726c51494cc908bc41d2
---------------------------------------------------------------------
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: grpwise.exe
Application Version: 12.0.2.18211
Application Timestamp: 5151c0ec
Hang Signature: adea
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: adea10a4b807690c98ebab0ad3a40635
Additional Hang Signature 2: e902
Additional Hang Signature 3: e9024dabe6f21460d3d6e7ccc0bfeb46
Additional Hang Signature 4: adea
Additional Hang Signature 5: adea10a4b807690c98ebab0ad3a40635
Additional Hang Signature 6: e902
Additional Hang Signature 7: e9024dabe6f21460d3d6e7ccc0bfeb46
Labels (2)
Tags (4)
0 Likes
8 Replies
Micro Focus Expert
Micro Focus Expert

Re: GW2012 Client hangs repeatedly

Hi,

Considering that it is only one user, I would suspect that there is something wrong with the user.db.

What GWCheck options have you run?

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
JackCunha Absent Member.
Absent Member.

Re: GW2012 Client hangs repeatedly

Structure - no problems. Content, with Fix Problems checked:

***** OVERALL STATS FOR THIS RUN *****
*********************************************************************
Uncorrectable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
83 Items that have failed to archive.................. 117
Correctable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
67 Outdated execution records.(notify/alarm).......... 141
76 Folders/books with distribution list problems...... 41
78 Item records with invalid fields................... 227
*********************************************************************

All users had been moved from 6.5 to 12, but while the problem user lost some data, the issue I'm trying to resolve did not occur immediately after the move, and in fact not for awhile thereafter. I have not tried to rebuild the database in Console1.
0 Likes
Bob-O-Rama
Visitor.

Re: GW2012 Client hangs repeatedly

So how are things after the gwcheck?
0 Likes
JackCunha Absent Member.
Absent Member.

Re: GW2012 Client hangs repeatedly

The same, although it is unclear if the problems found were resolved, even though I checked off Fix Problems.
0 Likes
JackCunha Absent Member.
Absent Member.

Re: GW2012 Client hangs repeatedly

I ran GWCheck again:

***** OVERALL STATS FOR THIS RUN *****
*********************************************************************
Uncorrectable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
83 Items that have failed to archive.................. 117
Correctable conditions encountered:
CODE DESCRIPTION COUNT
---- -------------------------------------------------- -----
78 Item records with invalid fields................... 3
*********************************************************************
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: GW2012 Client hangs repeatedly

Hi,

Perhaps a "Structural Rebuild" just on the user.db?

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
JackCunha Absent Member.
Absent Member.

Re: GW2012 Client hangs repeatedly

In Console1, I assume?
0 Likes
Micro Focus Expert
Micro Focus Expert

Re: GW2012 Client hangs repeatedly

Console one or stand alone gwcheck - select structural rebuild from action drop down box and only have the user DB selected.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.