mjwojciechowski
New Member.
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GW2014R2HP1 Webaccess display empty inbox

Hi all,
Some users (one server with domain, 1 po, GWIA and WA - ca 100 users) webaccess display empty inbox. We observed that on some computers (Win7, Win 10, different browsers) Inbox (Mailbox) is empty, but on some other computer for the same mailbox Webaccess works properly.
Next day all computers works properly.
One mailbox have problem displaying since few days, also GMS not display mail inside mailbox.
Reseted mailbox settings, and done Analyze/Fix databases - no success.
Any suggestion (don't wan't to rebuild mailbox - user have many folders).
Regards,
Maciej
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Micro Focus Expert
Micro Focus Expert

Re: GW2014R2HP1 Webaccess display empty inbox

Hi Maciej,

Double-check that the user has not accidentally moved their Inbox folder into a different folder.

Let us know please.

Cheers,
Laura Buckley

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mjwojciechowski
New Member.

Re: GW2014R2HP1 Webaccess display empty inbox

Proper structure - Mailbox on root folder structure. Structural rebuild not solved problem. Now recreating user database, but it reseted folder structure 😞 - so I have to restore mailbox from Reload.
Regards,
Maciej
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Micro Focus Expert
Micro Focus Expert

Re: GW2014R2HP1 Webaccess display empty inbox

Hi Maciej,

Just for future reference.... it is not advisable to do a Recreate User Database. That option is only for the situation where the userxxx.db file has been deleted and cannot be recovered from backup. This procedure always creates a ton of trouble and rarely fixes anything. There is usually a lot of different ways to fix problems without ever having to resort to doing this.

Once you have recovered the mailbox please let us know if the situation has resolved itself.

Good luck.

Cheers,
Laura Buckley

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mjwojciechowski
New Member.

Re: GW2014R2HP1 Webaccess display empty inbox

Hi Lara,

I know that - I'm rebuiding one, two mailboxes per year - formally recreating them from reload after repair. We see if it help or not.
Anyway, last days similar display problem occured on other mailboxes and looks some maintenance procedure repaired them after few day.
Have to found procedure - cause it's problem for travelling users, which have no mailbox on mobile.
Send info after repair and restore.

Regards,
Maciej
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mjwojciechowski
New Member.

Re: GW2014R2HP1 Webaccess display empty inbox

Lara,
Rebuild helped (of course all emails moved to Cabinet folder) - for test moved last month emails to Mailbox and they appear in Webaccess.
Now start to cleanning/restoring mailbox (only 30-40 folders to recreate).
But what nightly (weekly) maintenance repairs Webaccess ?
Regards,
Maciej
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Micro Focus Expert
Micro Focus Expert

Re: GW2014R2HP1 Webaccess display empty inbox

Hi,

There is no maintenance for WebAccess. It doesn't have any databases.

Cheers,
Laura Buckley

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mjwojciechowski
New Member.

Re: GW2014R2HP1 Webaccess display empty inbox

Shure - think that some "core" PO maintenance task repairs it.
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Micro Focus Expert
Micro Focus Expert

Re: GW2014R2HP1 Webaccess display empty inbox

Hi,

It is recommended that you schedule a Structure check each night and a Content check each weekend. This normally keeps your system in a healthy condition. Sometimes problems creep in and then you deal with those individually.

Cheers,
Laura Buckley

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mjwojciechowski
New Member.

Re: GW2014R2HP1 Webaccess display empty inbox

Hi all,
Finally identified one mail which prevent displaying mailbox content thru WebAccess (cost a lot of time - suspected broken mailbox - many repairs, many restore)
Maibox was displayed properly thru simple (mobile phone dedicated) interface.
When put this email to folder - Webaccess display empty folder, when move to other folder - previous folde displays properly (all emails).
Open SR with Novell.
Suspect (in 99.9% sure) similar (not only) situations have few day before, but user found "it's working" and we not relaying that problem gone, after they move some emails from inbox to other folders. We suspect that maintenance repaired problem (see previous posts).
Anyone have similar situation ?
Regards,
Maciej
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Micro Focus Expert
Micro Focus Expert

Re: GW2014R2HP1 Webaccess display empty inbox

Hi Maciej,

Many years ago a customer of mine reported a corrupt mail in the inbox potentially causing an issue similar to yours. Personally, I've never seen this first hand before.

Cheers,
Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: GW2014R2HP1 Webaccess display empty inbox

On Sun, 03 Jul 2016 12:26:02 GMT, mjwojciechowski
<mjwojciechowski@no-mx.forums.microfocus.com> wrote:

>
>Hi all,
>Finally identified one mail which prevent displaying mailbox content
>thru WebAccess (cost a lot of time - suspected broken mailbox - many
>repairs, many restore)
>Maibox was displayed properly thru simple (mobile phone dedicated)
>interface.
>When put this email to folder - Webaccess display empty folder, when
>move to other folder - previous folde displays properly (all emails).
>Open SR with Novell.
>Suspect (in 99.9% sure) similar (not only) situations have few day
>before, but user found "it's working" and we not relaying that problem
>gone, after they move some emails from inbox to other folders. We
>suspect that maintenance repaired problem (see previous posts).
>Anyone have similar situation ?
>Regards,
>Maciej


Once back on GW2012, I had a user with a corrupt email in their
mailbox. I forget which way it was, but I think the GroupWise client
displayed everything but WebAccess showed an empty mailbox. I created
a couple of folders and began moving chunks of emails around until I
narrowed it down to the corrupt email. The user didn't need that
email so we deleted it and everything was back to normal. Took maybe
15 mninutes to narrow it down to that email. Never had it happen
before or since that I recall.
Ken

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Knowledge Partner
Knowledge Partner

Re: GW2014R2HP1 Webaccess display empty inbox

In article <mjwojciechowski.7i2y2n@no-mx.forums.microfocus.com>,
Mjwojciechowski wrote:
> But what nightly (weekly) maintenance repairs Webaccess ?
> Regards,


as per Laura there is none directly for WebAccess, but for the Post
Office at least the structure every night and a contents on the weekend
is a good start. While not yet updated for 2014 yet,
http://www.konecnyad.ca/andyk/gwmnt5x.htm should get you through well
enough, and then it is important to actually check those contents
GWCheck logs periodically for the errors that don't clear.

Recreating a user is a LAST resort, there are many steps to try before
then. As you found in this case it was a bad message.

The other avenue if a user had moved their inbox to within another
folder is a common enough event that it is worth running manual
Contents Check on the user with RESFLDR in the misc tab. If a user
keeps messing this up, you will have to educate them that the system
needs those main folders (Mailbox, Sent Items, Calendar, etc...) to
stay where they are put in the system.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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