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GW2018 Inbox caching mode long time change display order

Hi all,

On new GW18 client working in caching mode, I notified very long time (up to 2-3 min) to end of change display order in Inbox (from by time to by subj or by sender).
Huge Inbox - 20000 mails, but in GW2014 it change took only few seconds
Checked on reindexed and then on recreated cache (first deleted indexes and then deleted cached folder). Even I downgraded to GW2014, recreated cache - fast, upgraded to GW18 - slow.

Client is frozen for time of change (2-3 minutes !!!) - few times change was unintentional and was very frustrating waiting for client to appear.

Any one found similar problem ?

Regards,
Maciej
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Micro Focus Expert
Micro Focus Expert

Mjwojciechowski,

> On new GW18 client working in caching mode, I notified very long time
> (up to 2-3 min) to end of change display order in Inbox (from by time to
> by subj or by sender).
> Huge Inbox - 20000 mails, but in GW2014 it change took only few seconds
> Checked on reindexed and then on recreated cache (first deleted indexes
> and then deleted cached folder). Even I downgraded to GW2014, recreated
> cache - fast, upgraded to GW18 - slow.
>
> Client is frozen for time of change (2-3 minutes !!!) - few times change
> was unintentional and was very frustrating waiting for client to
> appear.
>
> Any one found similar problem ?


I am not seeing that behavior however I do not have an in-box that is that
large. We can get this submitted as a defect for engineering to take a
look at.

In order to capture the information that they will need -

1. Open taskmgr.exe from the c:\windows\syswow64 directory
2. While GroupWise is frozen, open taskmgr, scroll to grpwise.exe.
3. Right click and select Create a dump file
4. Open an SR
5. Zip the dump file with the SR number and upload it to our ftp server:
ftp://ftp.novell.com/incoming
6. Put the exact details in the SR and the fact that the dump file has
been uploaded

Thanks,

Pam

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