Absent Member.
Absent Member.

GW8 HP5 client Crashing in Win 7 64 bit

Can anyone assist with this. User is on Win 7 64 bit with GW 8 HP5 (just installed). When checked in Windows for compatibility, Windows puts it into Win XP SP2 compatibility mode (and this helps for a bit), but user experiences frequent crashes when replying, spell checking, starting a new email, that is almost anything except just reading. Backend is HP3.

Message is the bland "Novell GroupWise client has stopped working. A problem caused the program to stop working correctly. Windows will close the problem and notify you if a solution is found."

This started just yesterday just after midday (NZ Time) and has continued. Originally was client 8.03 HP3. Have run all GW check options on database with nothing serious found on whole database or user. Setting compatibility mode works for a while, then it recurs. Upgraded to HP5, no change. Remove GW and reinstall, no change. Prior to this no issues for years, user now agitating for Outlook to be installed... As a note one other user reported a brief similar occurrence (thin client user on old Server 2003 box, but that hasn't recurred today). Could be a Windows update breaking things, or....?

Any suggestions welcomed, next step is a support call but that involves far too much work ;(
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Absent Member.
Absent Member.

Slight update, errors in the event log suggest that most of the crashes are in ntdll (6.1.7601.18247) with a couple in WTWLE61.dll that is a GW dll. GW is installed from latest download (HP5) but is reported as 8.02.16933. Also turned off Windows Defender and repaired Windows at startup; we'll see how this works.

I note earlier threads with ntdll issues, that appear to be unresolved, has anyone resolved this or is it a case of upgrade to 2012/2014 which is a bit of a major undertaking for one user (not that we're don't have it planned, just not during our Southern Hemisphere holiday season with all the support engineers on leave).
Knowledge Partner Knowledge Partner
Knowledge Partner

In article <rbarc.6q9r0n@no-mx.forums.novell.com>, Rbarc wrote:
> Any suggestions welcomed, next step is a support call but that involves
> far too much work ;(

When ever a Windows app (any Windows app) starts acting up, I run through
the basics of clean out temp files and a defrag in addition to the shut
off AV as you've done before worrying much about other causes.
This basic cleanup helps often enough that it was worth me writing it up
in more detail at http://www.konecnyad.ca/andyk/pcmaint.htm that may help
as well.

Andy Konecny
Knowledge Partner (voluntary SysOp)
Konecny Consulting Inc. in Toronto

"Give more than others think is wise
Challenge yourself beyond what others think is right"
Michael 'Pinball' Clemens

“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
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