Highlighted
Super Contributor.
Super Contributor.
2278 views

GWIA in a test environment without Internet access

I have a copy of our GroupWise system (currently 2014R2) in a test lab which is in totally isolated network, no access to the outside world. I use to test upgrades etc, but I can never get the GWIA to load. I assume this is because it's trying to communicate with something outside of our network on startup and dies as soon as it can't see it. I tried setting the Relay Host to a linux box running Postfix within the test network, but that didn't seem to help. I've also tried deleting the existing GWIA and creating a new one, but that also wouldn't start.
Does anyone know what might exactly could be causing this?

Cheers, Ian
Labels (1)
0 Likes
17 Replies
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: GWIA in a test environment without Internet access

Hi Ian,

What operating system are you running your GWIA on?
Have you tried loading it with the GUI to see what error you get?

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: GWIA in a test environment without Internet access

In article <imoore.8nkhkn@no-mx.forums.microfocus.com>, Imoore wrote:
> I can never get the GWIA to load. I assume
> this is because it's trying to communicate with something outside of our
> network on startup and dies as soon as it can't see it.


Not in my experience. I've had instances where the internet connection
was down at the time we had a fresh start of GWIA and it came up just fine
with lots of 450 errors cause it couldn't find destination servers.
Check that you at least have some basic DNS resolution going and that
nothing else is using port 25 on the box
As per Laura, knowing which OS will help guide with more detail.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
https://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
Highlighted
Super Contributor.
Super Contributor.

Re: GWIA in a test environment without Internet access

laurabuckley;2487571 wrote:
Hi Ian,

What operating system are you running your GWIA on?
Have you tried loading it with the GUI to see what error you get?

Cheers,

I'm running it on SLES11SP4

I haven't tried the GUI, will give that a go and see what it says - the error log never shows anything when I try to start it.
0 Likes
Highlighted
Super Contributor.
Super Contributor.

Re: GWIA in a test environment without Internet access

konecnya;2487629 wrote:

Check that you at least have some basic DNS resolution going and that
nothing else is using port 25 on the box

I do have a DNS server in the test network that does name resolution for my test vms.
Nothing is listening on port 25.

Cheers,
Ian
0 Likes
Highlighted
Super Contributor.
Super Contributor.

Re: GWIA in a test environment without Internet access

I started the GWIA using the following switches:
--show --dbhome /GWDATA/live/domain/wgate/gwia --home /GWDATA/live/domain/wgate/gwia --hn mail.mydomain (but with real paths & (domainname)

It came with two error messages:
Message transfer agent directories do not exist
Please run the groupwise mta

When you click ok on those errors, the console closes

The MTA is running - both the admin console & groupwise monitor say so!
I can't see any other GWIA switches that would help.

Cheers,
Ian
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: GWIA in a test environment without Internet access

imoore wrote:

> The MTA is running - both the admin console & groupwise monitor say
> so!


Do you have the correct ports configured?

--
Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
Who are the Knowledge Partners?
If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
0 Likes
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: GWIA in a test environment without Internet access

Hi Ian,

From the /opt/novell/groupwise/agents/bin directory:

./gwia @/pathtodomain/<domainname>/wpgate/gwia/gwia.cfg --show &

Try the above, which is a little different to yours, and let us know if you get the same error.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
Highlighted
Super Contributor.
Super Contributor.

Re: GWIA in a test environment without Internet access

I've checked all the settings against our live system (which does work of course) and they are all the same, so yes.

This a backup of our live GroupWise server that I restored on my test lab, so everything is as per the live system, except that it can't see the outside world. I've actually done this with GroupWise 8 a few times and then with 2014 now 2014R2 and the GWIA always refuses to run. Now I've finally gotten around to asking why 🙂
0 Likes
Highlighted
Super Contributor.
Super Contributor.

Re: GWIA in a test environment without Internet access

Hi Laura,
That does do something slightly different - the console loads and then closes again immediately with no error messages. Nothing is written to the log file and there are no errors in the terminal I'm running it from - only the warning that it's being run a root.
I checked the contents of gwia.cfg against our (working) live system and it's exactly the same.
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: GWIA in a test environment without Internet access

imoore wrote:

> I've checked all the settings against our live system (which does work
> of course) and they are all the same, so yes.


If it's a clone of the production system, then are you using the same
IP addresses?

Have you tried to step through the GroupWise configuration just to make
sure nothing is amiss?

--
Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
Who are the Knowledge Partners?
If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
0 Likes
Highlighted
Knowledge Partner
Knowledge Partner

Re: GWIA in a test environment without Internet access

imoore wrote:

> This a backup of our live GroupWise server that I restored on my test
> lab,


Hi Ian,

IF your test environment is *exactly* the same as the production
environment,
THEN everything should work *exactly* the same as it does in production.

But it doesn't: so something must be different! For example, if SLES is
running on bare metal then you are obviously using different hardware
in your test environment. Details are important.

Since this has happened repeatedly with different versions of
GroupWise, I tend to discount GroupWise and want to focus on the
process you use to duplicate your production system.

There are quite a few knowledgeable people who frequent this forum. We
all may have some ideas but we all need a better understanding of
what's happening.

Let's do some brainstorming...

Is SLES running virtualized or on bare metal?

What hypervisor are you using?

How did you backup your production GroupWise?

How did you create your test environment?

What small, inconsequential, item can you think of that might be
different in the two systems?



--
Kevin Boyle - Knowledge Partner
If you find this post helpful and are logged into the web interface,
please show your appreciation and click on the star below this post.
Thank you.
_____
Kevin Boyle - Knowledge Partner - Calgary, Alberta, Canada
Who are the Knowledge Partners?
If you appreciate my comments, please click the Like button.
If I have resolved your issue, please click the Accept as Solution button.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.