Welcome Serena Central users! CLICK HERE
The migration of the Serena Central community is currently underway. Be sure to read THIS MESSAGE to get your new login set up to access your account.
mickky
New Member.
810 views

GWIA process error when high loading

GWIA cannot process incoming msgs when high load IMAP connection and smtp incoming connection with imap ssl connection on.
error in log file: Fatal error processing incoming message, Error: 616E

and many x*****.xxx file in gwia/receive. snmp will no response too.

turn off imap ssl seem work.
Labels (1)
0 Likes
1 Reply
Knowledge Partner
Knowledge Partner

Re: GWIA process error when high loading

In article <elec.7yxo41@no-mx.forums.microfocus.com>, Elec wrote:
> GWIA cannot process incoming msgs when high load IMAP connection and
> smtp incoming connection with imap ssl connection on.


Could you quantify the load? Such as number of users being serviced, how
many active threads are there?

> Error in log file: Fatal error processing incoming message, Error: 616E


Does this message just happen once or many times during the load?

> and many x*****.xxx file in gwia/receive. snmp will no response too.


What is 'many'? Hundreds? Thousands? ... How fast are they collecting?
When you have GWIA down, move these to another folder for investigation
as they are inbound messages that were partially received. Likely
they'll be deletable, but lets sort the other bits out first in case we
need to look into these (raw smtp) text files for clues.

>
> Turn off imap ssl seem work.

This could indicate a couple of things
- overloaded server. What are CPU and RAM doing at this time?
Knowing which OS you are running on would help us guide you better,
otherwise our default will be Linux. It might just need some more
resources. Http://www.konecnyad.ca/andyk/nixadmin.htm
- Do you have firewall that is doing TLS inspection of the IMAP traffic?
Could be that the firewall is being overloaded and started messing with
(corrupting) the content.

What version/build of the GroupWise agents are you running on this box?
Is it doing anything else?


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

___
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.