GWIA process error when high loading

[mickky]

GWIA cannot process incoming msgs when high load IMAP connection and smtp incoming connection with imap ssl connection on.
error in log file: Fatal error processing incoming message, Error: 616E

and many x*****.xxx file in gwia/receive. snmp will no response too.

turn off imap ssl seem work.

[KonecnyA]

In article <elec.7yxo41@no-mx.forums.microfocus.com>, Elec wrote:
> GWIA cannot process incoming msgs when high load IMAP connection and
> smtp incoming connection with imap ssl connection on.

Could you quantify the load? Such as number of users being serviced, how
many active threads are there?

> Error in log file: Fatal error processing incoming message, Error: 616E

Does this message just happen once or many times during the load?

> and many x*****.xxx file in gwia/receive. snmp will no response too.

What is 'many'? Hundreds? Thousands? ... How fast are they collecting?
When you have GWIA down, move these to another folder for investigation
as they are inbound messages that were partially received. Likely
they'll be deletable, but lets sort the other bits out first in case we
need to look into these (raw smtp) text files for clues.

>
> Turn off imap ssl seem work.
This could indicate a couple of things
- overloaded server. What are CPU and RAM doing at this time?
Knowing which OS you are running on would help us guide you better,
otherwise our default will be Linux. It might just need some more
resources. Http://www.konecnyad.ca/andyk/nixadmin.htm
- Do you have firewall that is doing TLS inspection of the IMAP traffic?
Could be that the firewall is being overloaded and started messing with
(corrupting) the content.

What version/build of the GroupWise agents are you running on this box?
Is it doing anything else?


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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