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Galaxy Tablet gets connection error opening attachments

We are running GW802 HP2 and the latest patch 1.2.0.2572 on the mobility although I just noticed the groupwise connector was 1.2.0.2567, but anyway, I have setup the Samasung Galalxy tablet to get the email and all is working perfectly except that when the users ( I have 2 tablets and it is occuring on both) When they try and open an attachment or even save the attachment they get a "connection error" message that pops up after a few seconds and they are unable to view or save these attachments.

This does not matter what the attachment files are either.

Anyone else having these issues?
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Re: Galaxy Tablet gets connection error opening attachments

andrewsimpson wrote:

>
> We are running GW802 HP2 and the latest patch 1.2.0.2572 on the
> mobility although I just noticed the groupwise connector was
> 1.2.0.2567, but anyway, I have setup the Samasung Galalxy tablet to
> get the email and all is working perfectly except that when the users
> ( I have 2 tablets and it is occuring on both) When they try and open
> an attachment or even save the attachment they get a "connection
> error" message that pops up after a few seconds and they are unable
> to view or save these attachments.
>
> This does not matter what the attachment files are either.


Is it only Samsung Galaxy Tab users which can't get attachments, o rno
one can?

If it's no one, this TID may apply.

http://www.novell.com/support/viewContent.do?externalId=7009670

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Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Re: Galaxy Tablet gets connection error opening attachments

Yep it is only these tablets. You can see the link to the attachments but as soon as you try and open / save the attachment you get a connection error.
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Re: Galaxy Tablet gets connection error opening attachments

Perhaps the connectors are not set to send such large attachments? Check the size.

--El

andrewsimpson;2150698 wrote:
We are running GW802 HP2 and the latest patch 1.2.0.2572 on the mobility although I just noticed the groupwise connector was 1.2.0.2567, but anyway, I have setup the Samasung Galalxy tablet to get the email and all is working perfectly except that when the users ( I have 2 tablets and it is occuring on both) When they try and open an attachment or even save the attachment they get a "connection error" message that pops up after a few seconds and they are unable to view or save these attachments.

This does not matter what the attachment files are either.

Anyone else having these issues?

El LaGrew elbert.lagrew#katun.com elagrew on twitter
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Re: Galaxy Tablet gets connection error opening attachments

elagrew wrote:

> Perhaps the connectors are not set to send such large attachments?
> Check the size.


But then all users would be affected, not just tablet users.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Re: Galaxy Tablet gets connection error opening attachments

Exactly it just seems to be these tablets and the sizes are not big at all, can be opened using my iphone so the tablet should be able to do it.
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Re: Galaxy Tablet gets connection error opening attachments

rob collins wrote:

> Exactly it just seems to be these tablets and the sizes are not big at
> all, can be opened using my iphone so the tablet should be able to do
> it.


Take a look at this... the TID references the HTC Thunderbolt but
perhaps this is your issue as well.

http://www.novell.com/support/viewContent.do?externalId=7009670

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Re: Galaxy Tablet gets connection error opening attachments

HI,

This does seem to be the case, but this did not work. I guess we need to wait for the device files to be updated to be used with the samsung tablet.
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Re: Galaxy Tablet gets connection error opening attachments

rob collins wrote:

> This does seem to be the case, but this did not work.


Might want to try opening an SR then.

--
Novell Knowledge Partner
Enhancement Requests: http://www.novell.com/rms

Joe Marton Emeritus Knowledge Partner
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Re: Galaxy Tablet gets connection error opening attachments

HI JMarton,

Just top let you know that the update you suggested, did actually work, I just wiped the mail off the device and installed again and all worked. Thanks for helping.
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Re: Galaxy Tablet gets connection error opening attachments

This htc patch helped with three different android phones, none of them htc. I hope this gets included in the next release!
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