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Global Signature Causing attachments

We have a global signature that contains 6 images. 5 are links to facebook, linkedin, twitter, Youtube and email. The 6th is the company logo. A lot of our customers are receiving the signature as 6 attachments instead of an actual signature. After 5 back and forth emails there are 30 attachments plus the file attached by the sender. This makes it difficult to find the attachment meant for the recipient. Is there some way to control this or is this an issue with the receiving client? Thanks, Bill

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Re: Global Signature Causing attachments

In article <5755869C.E7CB.0028.3@pubpress.com>, Billp@pubpress.com wrote:
> We have a global signature that contains 6 images. 5 are links to facebook,
>linkedin, twitter, Youtube and email. The 6th is the company logo. A lot of
>our customers are receiving the signature as 6 attachments instead of an
>actual signature. After 5 back and forth emails there are 30 attachments
>plus the file attached by the sender. This makes it difficult to find the
>attachment meant for the recipient. Is there some way to control this or is
>this an issue with the receiving client?


For starters, attachments is how those images travel over SMTP as part of the MIME standard
packaging/encoding of a message. Some clients are good at showing them as intended by assembling them,
but many leave something to be desired on that front, hence I try not to use them much. What is better
than embedding the images is to point to them on a webserver so that they will show when the sig is
rendered as desired and doesn't clog things as those attachments.
Because of the variety of ways different email clients (even different instance of the same client)
handle those sigs, there isn't any easy way to clean it up programmically, plus GroupWise upholds a high
level of original message integrity that would be violated by it doing what you ask.
As for mail bloat of ping pong mail stream, educating users to occasionally just quote the bit the wish
to reply to and not the whole message is the only way. Start with those who complain the most and once
you get a few of them doing it cleanly it will likely catch on.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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