ebsr_paramedic
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Google and Aol doesn like our new domain

Hi Everyone,

we installed gw2014 on an new box for our backup domain. We can send mail to .mac or .me. However, mail to aol gets rejected outright with a 521 error. Group Wise client shows transferred then transfer failed. Google accepts the message but does not deliver it to the intended recipient. The client does not show any errors.

What should i do?
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Knowledge Partner
Knowledge Partner

Re: Google and Aol doesn like our new domain

In article <EBSR_PARAMEDIC.71f89b@no-mx.forums.microfocus.com>, Ebsr
Paramedic wrote:
> However, mail to aol gets rejected outright with a
> 521 error. Group Wise client shows transferred then transfer failed.

From GWIA Logs, what is the full text of the error message?

> Google accepts the message but does not deliver it to the intended
> recipient.

Have the recipients' checked their junk folders to see if the messages
are there?

Have you used this domain for sending email previously? If so where
from?
Does this domain have any SPF or related records set? If so does this
outgoing IP match those records?
Check the public IP address the GWIA is going out on against the black
lists: http://rbls.org/


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Micro Focus Expert
Micro Focus Expert

Re: Google and Aol doesn like our new domain

Hi,

Send me a private message with your domain name in question please. I'd like to do some checking from my side. Perhaps I can find something?

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Anonymous_User Absent Member.
Absent Member.

Re: Google and Aol doesn like our new domain

EBSR PARAMEDIC wrote:

> However, mail to aol gets rejected outright with a 521 error. Group Wise
> client shows transferred then transfer failed. Google accepts the message but
> does not deliver it to the intended recipient.


Google and AOL both have their own "internal" black lists that are not easy to
find even when doing rbl checks. Can you send a test message to danita at
caledonia dot net so that I can look at a header?

--
Danita
Novell Knowledge Partner
Are you a GroupWise Power Administrator? Join our site.
http://www.caledonia.net/register

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PTSaputo Absent Member.
Absent Member.

Re: Google and Aol doesn like our new domain

We just encountered the same problem with Yahoo and AOL. They apparently require DKIM which GroupWise 2014 does not support.
This will be a growing problem. Does anyone have a 3rd party solution that they can share?
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Knowledge Partner
Knowledge Partner

Re: Google and Aol doesn like our new domain

In article <PTSaputo.76gyun@no-mx.forums.microfocus.com>, PTSaputo
wrote:
> We just encountered the same problem with Yahoo and AOL. They
> apparently require DKIM which GroupWise 2014 does not support.
> This will be a growing problem. Does anyone have a 3rd party solution
> that they can share?


Do you have any of the DKIM or SPF records in DNS for your Domain?
I have been able to send from a GroupWise system to both a GMail account
and one hosted by Yahoo (my home ISP uses them) and they went through
just fine even though this GroupWise system doesn't have any DKIM bits
setup, but does have a valid SPF record. Perhaps just having a valid
SPF record will help.
I find it very surprising that they are blocking just by the lack of any
DKIM bits in place, but it would make sense if parts got setup up for it
such as the DNS publishing of the keys when there isn't yet a place to
put them in GroupWise.

Now having GroupWise be able to send DKIM signed messages would be
great, and we have a way of letting the developers know it is wanted by
voting on it at
https://ideas.microfocus.com/MFI/novell-gw/Idea/Detail/636

as for a 3rd party tool, take a look at what you do for antispam as some
of those systems have the hooks in them.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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dmantz
Visitor.

Re: Google and Aol doesn like our new domain

Andy,
How do I go about establishing a SPF record in my GroupWise 2014 system?
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dzanre1 Absent Member.
Absent Member.

Re: Google and Aol doesn like our new domain

dmantz;2414876 wrote:
Andy,
How do I go about establishing a SPF record in my GroupWise 2014 system?


These are DNS records. You can create an SPF pretty easily with tools like this - http://www.spfwizard.net

Once you've created the record, then you must create a DNS record based on the entry it gives you.

One important note about SPF. While many (most) sites will not block you because you don't have an SPF, once you DO create one, you must keep it up to date. While only a few sites will block you for not having one at all, many sites will block you if the SPF records are incorrect or incomplete.
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