Highlighted
Absent Member.
Absent Member.
632 views

GroupWise 2014 R2 SP1 HP2 - Error with module ntdll.dll

Hi, I installed the GroupWise 2014 R2 SP1 HP2 client on a Windows 7 x86 computer. When I launch the application, I get the usual popup asking me what is my username, password, server, etc. This computer is not running the "Client for Open Enterprise Server". As soon as I click the OK button, I get an error popup window saying this.

Nom d’événement de problème: APPCRASH
Nom de l’application: grpwise.exe
Version de l’application: 14.2.0.35534
Horodatage de l’application: 583490f8
Nom du module par défaut: ntdll.dll
Version du module par défaut: 6.1.7601.23572
Horodateur du module par défaut: 57fd0335
Code de l’exception: c0000005
Décalage de l’exception: 00052ade
Version du système: 6.1.7601.2.1.0.256.48
Identificateur de paramètres régionaux: 3084
Information supplémentaire n° 1: fb60
Information supplémentaire n° 2: fb60e97bd53a5ea64120fa2de3d9f32e
Information supplémentaire n° 3: 2024
Information supplémentaire n° 4: 20243337c9c58d3854971c2d6283213a


Anyone know how to fix this?

Thanks in advance for the help!
Guillaume
Labels (1)
0 Likes
1 Reply
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: GroupWise 2014 R2 SP1 HP2 - Error with module ntdll.dll

Hi Guillaume,

Version de l’application: 14.2.0.35534


Whilst I have not seen this error before the above stands out for me as the version should be 14.2.1
Perhaps something has gone wrong with the install of your client. I recommend uninstalling the client and running a registry cleaner to remove remnants of the GroupWise client and then reinstall the client and see if that resolves the issue.

Please let us know how it goes.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.