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etalatala Absent Member.
Absent Member.
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GroupWise is slow

Hi,

For two weeks groupwise has become very slow in different workstations and even workers in other cities are complaining about this slowness.
We use Groupwise 2014 R2.
can someone have an idea?? or suggetion??
I did a gwCheck but nothing unusual



Cheers,
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6 Replies
Micro Focus Expert
Micro Focus Expert

Re: GroupWise is slow

Hi,

Define "slow" --> emails not sending/receiving? Client goes "Not Responding"? etc.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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etalatala Absent Member.
Absent Member.

Re: GroupWise is slow

Hi,

"slow" == crashed

Cheer
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Micro Focus Expert
Micro Focus Expert

Re: GroupWise is slow

Hi,

In my experience when this starts to happen to many people, in other words not isolated to a single user or workstation, you should turn your attention to the performance of the Post Office agent. If that can't process client requests timeously the client, in online mode, will eventually crash due to not receiving a response from the POA. To test this theory put several of your user's mailboxes into Caching mode. If that does indeed stop the crashes then definitely look at POA performance.

Cheers,
Laura Buckley

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hko Trusted Contributor.
Trusted Contributor.

Re: GroupWise is slow

Hello, we also have many, hundreds, off users wich find groupwise client very slow. And we cannot find the reason for this. Workstation Win7 has not high CPU, or RAM in use, Groupwise servers have 90-95 idle time on CPU, iops on the disk are normal. But groupwise clients are reacting slow. Mouse click on calendar items, give first a few seconds off turning the mouse pointer. Changes made on multi user calenders does not show up directly, but takes somethimes minutes !! Are the POA check settings, wich much be checked. Is there a 'best practice' or something like that. We already moved hundreds accounts to another postoffice, but this also does not help. Is there (any)way to get this email solution working fast ?? Looks like it's 'something' on the client side, but we can get the 'finger' on it. Kind regards, Henk
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Knowledge Partner
Knowledge Partner

Re: GroupWise is slow

On 29.05.2018 21:04, HKO wrote:
>
> Hello, we also have many, hundreds, off users wich find groupwise client
> very slow. And we cannot find the reason for this. Workstation Win7 has
> not high CPU, or RAM in use, Groupwise servers have 90-95 idle time on
> CPU, iops on the disk are normal. But groupwise clients are reacting
> slow. Mouse click on calendar items, give first a few seconds off
> turning the mouse pointer. Changes made on multi user calenders does not
> show up directly, but takes somethimes minutes !! Are the POA check
> settings, wich much be checked. Is there a 'best practice' or something
> like that. We already moved hundreds accounts to another postoffice, but
> this also does not help. Is there (any)way to get this email solution
> working fast ?? Looks like it's 'something' on the client side, but we
> can get the 'finger' on it. Kind regards, Henk
>
>

Groupwise slowness is basically *never* the client, the client does
almost nothing besides displaying items. Al the heavy lifting is done by
the server.

When Groupwise is slow, the first thing to check is if the indexes of
*all* users are ok and current. Set the post office logs to verbose, and
check them for quickfinder entries, especially for errors. Also, run a
regular structure check on the PO, and on each user, check the "pending
items". If they're in the thousands anywhere, there is a problem.

If that's not it, it's literally always I/O, e.g your storage is too
slow, or there's a configuration problem. Giving that you say that
moving users to a different PO doesn't help, that's a good possibility.


CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Knowledge Partner
Knowledge Partner

Re: GroupWise is slow

In article <HKO.8i1q0o@no-mx.forums.microfocus.com>, Hko wrote:
> Are the POA check
> settings, wich much be checked. Is there a 'best practice' or something
> like that.


For the GWChecks, schedule them as per
http://www.konecnyad.ca/andyk/gwmnt5x.htm
and then do periodically check the resulting logs. The first time they
are run they find and fix lots, so it is the subsequent runs you want to
spend most effort on.

As for performance, check the usage of the basics on the involved
platforms: how busy is/are the CPU(s) with what is using them the
heaviest, how much of RAM is being used by making sure swap isn't being
heavily used, check the logs errors and problems.
Of course we'd need to know when plateforms are involved to point you
more precisely
Windows servers have their system logs, Linux is in /var/log/messages
the POA logs are where the POA configuration points them to.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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