hko Super Contributor.
Super Contributor.

Groupwise 2014R2 in combination with CMDB software Topdesk

Are there people or companies wich use Groupwise 2014R2, and have made a connection to Topdesk. We use Topdesk, a service management tool for our CMDB of all desktop, laptop and mobile devices. Also we register issues here, http://www.topdesk.nl/. What this Topdesk product have, is default a possibility to make a connection with Exchange e-mail. So the planning in Topdesk, comes also in the calendar from exchange mailbox. Now we are looking for a possibility, or experience from someone. That this also can be done with Groupwise. Is this possible, and have anyone experience with that?

kind regards, HKO
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Re: Groupwise 2014R2 in combination with CMDB software Topdesk


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Re: Groupwise 2014R2 in combination with CMDB software Topde


Sorry for the slow response!

Whilst I do not have experience with Topdesk I did do some reading for you. Considering that Topdesk is using EWS to connect to an Impersonated account in Exchange, all of which is not supported by GroupWise (both the protocol and function, as far as I am aware) I don't think this is possible in a GroupWise system.

See here: https://help.topdesk.com/en/6-10-005/enterprise/user/settings/manual/system-requirements-amp-installation-1#/en/6-10-005/enterprise/user/settings/manual/exporting-appointments-to-exchange-1/ajax

I was investigating the possibility of Topdesk making use of a TrustedApp to access a Resource mailbox, but it would appear that Topdesk doesn't do this.

Good luck further.

Laura Buckley

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