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Gw client fails to start after second Windows logon

As part of a desktop lockdown initiative, we tested a recent PC rebuild, and found that when the user was set to local User equivalence, rather than Administrator, that GW 2012 Sp1 client failed to start with the following error:
Groupwise is not properly installed. The Groupwise components could not be initialized.
Please run Groupwise setup, or contact your system administrator.


Groupwise does work for Administrator logons, and it did work for this user until we applied the Zenworks DLU User policy.

Normally with software that present issues when run as a local user, we just tweak file system security and the registry, then everything runs fine. But not in this case with GW client.
The PC setup is:

  • GW 2012 SP1
  • ZCM 11.2
  • Pc: Windows 7 Home Premium Edition x64
  • Office Home and Business 2013 x64(retail version, that doesn't allow custom install!! So there is Outlook on the Pc


How are others fairing with locked down desktops and GW 2012 client?
I have GW 2012 working elsewhere in locked down configurations, so not sure why it's not working here.
Are there any special tricks that need to be sometimes done to get GW client to launch in a locked down environment?

--
Gordon
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Re: How to run client with non local administrator rights?

Things are not what they seem...the issue is not actually related to non-administrators, as a new local (non-admin) test user also fails to be able to launch GW from their second logon.

Here are the results of some testing:

Zenworks DLU-Administrator logon "User1"
Logon 1.- GW starts perfectly.
Logon 2. - GW fails!! Yes, even as Administrator!
Logon 3. - GW fails
Logon 4. GW fails, even if I select Run-as Administrator.

Create local User (non-admin) "gwtest"
Logon 1.- GW starts perfectly.
Logon 2. - GW fails!!
Logon 3. - GW fails
Logon 4. GW fails, even if I select Run-as Administrator.

Strangely my own local administrator account can logon every time and it works fine.

For further testing I opened c:\program files (x86)\Novell\Groupwise\
DLU-Administrator "User1" can launch addrbook.exe
Notify.exe runs too, and lists all the new email.
Just grpwise.exe won't run.
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Re: How to run client with non local administrator rights?

Further testing...
I removed the DLU policy assignment to this PC, and deleted the local profile for the local "gwtest" account, then rebooted. Logged in. GW lauched fine. Shut GW down. Wait about 10 seconds. Start GW again and BANG! the same error as per the picture I uploaded!!!

Created two more local user test accounts, one administrator and and one standard user. Both exhibited the same issue, of GW failing to launch on the second attempt.
Before trying to launch GW for the second time, I checked the Mail control panel and it was bare as shown here:


Why would this be the case, and does anyone have any idea how to fix this?
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Re: How to run client with non local administrator rights?

In article <gordon_mzano.6dli0n@no-mx.forums.novell.com>, Gordon mzano
wrote:
> - Pc: Windows 7 Home Premium Edition x64


Back in XP days, this would certainly be a problem. Needed to be the
Professional version. Not sure if still true but this is a possible
cause.

> - Office Home and Business 2013 x64(retail version, that doesn't allow
> custom install!! So there is Outlook on the Pc


Ah! There a known issues with the 64-bit version of MAPI. What order
are you installing MS Office vs GroupWise?
See if you can use the 32-bit MAPI instead from
http://www.microsoft.com/en-us/download/details.aspx?id=1004


Andy of
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Re: How to run client with non local administrator rights?

After further testing, the issue with Groupwise boils down to this:

Groupwise works every single time form my local administrator logon.
Groupwise fails to launch for any user account after the first launch! This
​occurs whether the account is an Administrator or just a User.​

This morning I tested on another Zenworks DLU locked down machine and it works perfectly (repeatedly) for a new logon I created.

The major differences between the PC's are:
- The problem PC has Office 2013 on it, the other PC has just Open Office. Office 2013 is 32/64 bit, but I'm not yet sure which version was installed.
- The problem PC is Windows 7 Home Premium x64 edition, when the other working test PC's are Windows 7 Pro x64.

Are there any known issues with Office 2013, in particular 64 bit, or Windows Home Premium edition.?

I mentioned already, but this version of office allows no customisation, so you get Outlook installed by default! 😠

Any suggestions on the next best course of action? For starters I was thinking of just removing Office 2013 and testing again.
But why can each user run Groupwise perfectly just once, then no more - The is the baffling aspect. If Office 2013 was the cause, surely no users would be able to run Groupwise at all.
Because my local "It support" logon works flawlessly, the issue is essentially user specific in some way, so profile settiings somewhere are a problem. But where?

Maybe this is just a horrible combination of Windows HOME Premium, Office 2013 64 bit??!!

Any ideas are greatly appreciated.

I've also had an SR open for over 2 days now with no resolution in sight.

- Gordon
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Re: How to run client with non local administrator rights?

konecnya;2318136 wrote:
In article <gordon_mzano.6dli0n@no-mx.forums.novell.com>, Gordon mzano
wrote:
> - Pc: Windows 7 Home Premium Edition x64


Back in XP days, this would certainly be a problem. Needed to be the
Professional version. Not sure if still true but this is a possible
cause.


Before the recent factory restore of the PC, it was used for 12 months, running Windows 7 Home Premium Edition and the same version of Groupwise 12.1. However I don't remember if the original setup was the 32 or 64 bit of the OS, but currently it is 64.

konecnya;2318136 wrote:
In article <gordon_mzano.6dli0n@no-mx.forums.novell.com>, Gordon mzano
wrote:

> - Office Home and Business 2013 x64(retail version, that doesn't allow
> custom install!! So there is Outlook on the Pc

Ah! There a known issues with the 64-bit version of MAPI. What order are you installing MS Office vs GroupWise?
See if you can use the 32-bit MAPI instead from
http://www.microsoft.com/en-us/download/details.aspx?id=1004


GW was installed second. I have read your other post about issues with 64 bit Office, so this is going to be my next course of action.
Remove Office 2013 entirely - test
Install Office 2013 32-bit - test

Stay tuned...

- Gordon
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Re: How to run client with non local administrator rights?

konecnya;2318136 wrote:
In article <gordon_mzano.6dli0n@no-mx.forums.novell.com>, Gordon mzano
wrote:
> - Office Home and Business 2013 x64(retail version, that doesn't allow
> custom install!! So there is Outlook on the Pc


Ah! There a known issues with the 64-bit version of MAPI. What order
are you installing MS Office vs GroupWise?
See if you can use the 32-bit MAPI instead from
http://www.microsoft.com/en-us/download/details.aspx?id=1004


As Office 2013 is a 32/64 verision, would installing it in 32bit mode negate the need for http://www.microsoft.com/en-us/download/details.aspx?id=1004 ?
--
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Re: Gw client fails to start after second Windows logon

Hi.

On 07.05.2014 06:36, gordon mzano wrote:
>
> konecnya;2318136 Wrote:
>> In article <gordon_mzano.6dli0n@no-mx.forums.novell.com>, Gordon mzano
>> wrote:
>>> - Office Home and Business 2013 x64(retail version, that doesn't allow
>>> custom install!! So there is Outlook on the Pc

>>
>> Ah! There a known issues with the 64-bit version of MAPI. What order
>> are you installing MS Office vs GroupWise?
>> See if you can use the 32-bit MAPI instead from
>> http://www.microsoft.com/en-us/download/details.aspx?id=1004
>>

>
> As Office 2013 is a 32/64 verision, would installing it in 32bit mode
> negate the need for
> http://www.microsoft.com/en-us/download/details.aspx?id=1004 ?


Unrelated. It depends more on if you install Outlook with Office or not.
If not, you need the downloadable CDO. If yes, you can't even install CDO.

Some more comments:
1. Office 2013 almsot certainly *is* your problem here. Regardless if 32
or 64 bit. It actively destroys Groupwise, amongst others for instance
when patching it to SP1. Regardless if Outlook is installed or not.

2. Officially, Office 2013 isn't supported by Novell with Groupwise
2012. Just FTR.

3. When you test, e.g uninstall, install Office, please be aware that
usually you have to uninstall and reinstall Groupwise too after each
step you want to test. Uninstalling or Installing Office 2013 while
Groupwise is installed almost certainly also kills the installed
Groupwise client.


CU,
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Massimo Rosen
Novell Knowledge Partner
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Re: Gw client fails to start after second Windows logon

In article <gordon_mzano.6dqa8n@no-mx.forums.novell.com>, Gordon mzano
wrote:
> Remove Office 2013 entirely - test


another option as the next step is to install LibreOffice. Pretty much
the same functionality of Microsoft's Office without some of these
headaches or the cost.
http://www.libreoffice.org/
with support options at https://libreoffice.collabora.co.uk/


Andy of
KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Re: Gw client fails to start after second Windows logon

mrosen;2318154 wrote:

1. Office 2013 almsot certainly *is* your problem here. Regardless if 32
or 64 bit. It actively destroys Groupwise, amongst others for instance
when patching it to SP1. Regardless if Outlook is installed or not.

2. Officially, Office 2013 isn't supported by Novell with Groupwise
2012. Just FTR.


Yes - Office 2013 was the issue, as confirmed in the SR I raised:
"The issue you're facing has only very recently been fixed. It is indeed related to the existence of Office 2013 on the workstation, which changes the location where the MAPI profile is stored, causing the GroupWise client to only start up once."


FIX - Download and install Groupwise client 12.0.3, as an upgrade over the existing installed client.
This doesn't appear in the Patch Finder yet, so just raise an SR to obtain it.


--
Gordon
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Re: Gw client fails to start after second Windows logon

konecnya;2318348 wrote:
In article <gordon_mzano.6dqa8n@no-mx.forums.novell.com>, Gordon mzano
wrote:
> Remove Office 2013 entirely - test


another option as the next step is to install LibreOffice. Pretty much
the same functionality of Microsoft's Office without some of these
headaches or the cost.
http://www.libreoffice.org/
with support options at https://libreoffice.collabora.co.uk/


I agree 100% with you Andy, I have used Open Office (recently exceeded 100,000,000 downloads) or LibreOffice for somewhere around 8 yrs, as does my accountant.
I've also been to some organisations that use it entirely, but sometimes they've just one copy of MS Office running somewhere, just in case.

This latest version of MS Office 2013 Home 7 Business that installs without a custom install option is just another incentive to look elsewhere. Or pay double the price of the boxed version of Office to get the OLP version WITH custom install - good grief!!

--
Gordon
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Re: Gw client fails to start after second Windows logon

Hello

I had very similar issue with GW 2012 SP2 on Citrix XenApp 6.5 servers. GW software integrations are not installed and not enabled. Most users would run GW fine, but a few would come up with the GroupWise not installed issue. Uninstalling/reinstalling GW did not help. Found a few posts the maybe 'Windows messaging' was the issue. So uninstalled GroupWise and 'Windows messaging'. extracted 'Windows messaging from the GroupWise install and run its install separately. Run GroupWise install. Now all is OK. Had to install 'Windows messaging' several times (late at night when users off and can restart server).

Hope this helps.
hello
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