Highlighted
Super Contributor.
Super Contributor.
964 views

Gwia won't receive mail when restarted?

We have multiple gwias in our Groupwise 2014 system. For over a year we've experienced a problem when a gwia is restarted or reloaded it won't receive email until it's restarted for a second time. It happens throughout the system. If I make a configuration change or stop and start it the agent loads fine, it sends fine, it refuses new email. When a gwia is failed like this our spam filter can't detect the it's not working, the filter continues to attempt to send into the gwia which fails to service the request. The filter treats it like the gwia has rejected the message, similar to the way the gwia would respond if the recipient wasn't found. A debug log shows connection requests from the spam filter.

I opened a support call, it's not been possible to give support the tests they require. It would mean allowing my systems to reject mail on purpose, something my management frowns upon. Anyone seen anyone like it?
Labels (1)
0 Likes
1 Reply
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: Gwia won't receive mail when restarted?

Hi,

If possible, do a stop/start on a GWIA to get it to the point of replicating the problem. Then telnet to the GWIA server on port 25 and see if you get a response/connection.

Please let us know and then we can troubleshoot further.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.