lukral
New Member.
1393 views

How to interpret poa log?

Can anyone help me to interpret this POA log? One user (user1) is complaining about lost message from another user within our domain (user2). I think he deleted the message by himself by accident, but I'm not sure. He claims that the message disappeared spontaneously without his intervention. He only clicked "Read" button in notifier window and the message has gone??? I don't believe it, but can't find out, what really happened....Is the message really deleted? Who deleted it? There is some "follow-up" message from user2 to user1 at 15:05:36. Should it be "delivery confirmation" notification?

Is anywhere available some explanation of items in POA logs? I found only "Post Office Agent Error Messages" in Groupwise 2012 troubleshooting document. But what about common messages? The logs are quite worthless, when I can't interpret them enough:-(. Thank you for your help

15:05:00 EADF C/S Login Windows Net Id=user2 ::GW Id=user2 :: 192.168.7.98
15:05:03 EADF Client Slap session [1407481774] from IP address 192.168.7.98 Bag ID= 19541
15:05:03 EADF Client Slap Socket Bag ID = 19541 has been added
15:05:26 EADF Distribute message from: user2 (user2)
15:05:26 EADF Begin distribution to 1 users
15:05:26 EADF Distributed: user1
15:05:29 EADF Processing update: settings (bag) record (user2)
15:05:29 EADF *** APP DISCONNECTED, Tbl Entry=11, Check ID=1407481775
15:05:29 EADF Processing update: settings (bag) record (user2)
15:05:29 EADF *** APP DISCONNECTED, Tbl Entry=0, Check ID=1407481774
15:05:30 EADF Processing update: Execution Record (user1)
15:05:30 EADF Purge Execution Record #45963 (user1)
15:05:30 EADF Processing update: item record (user1)
15:05:36 EADF Processing update: item record (user1)
15:05:36 EADF Distribute message from: user1 (user1)
15:05:36 EADF Begin distribution to 1 users
15:05:36 EADF Distributed: user2
Labels (2)
Tags (2)
0 Likes
2 Replies
Micro Focus Expert
Micro Focus Expert

Re: How to interpret poa log?

Hi,

This line here:
15:05:30 EADF Purge Execution Record #45963 (user1)


Tells me that User1 deleted the mail.

If User2 checks their sent items, and looks at the properties of the "missing" e-mail what is the status of the message?

Just note that the Delete button is right next to the Read button on the notify window. Could it have been user error?

Let us know,

Cheers
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
lukral
New Member.

Re: How to interpret poa log?

Hi,

I finally found the "message". User2 sent a "task" not "standard email message" to user1. User1 noticed some message from user2 and couldn't see it in his mailbox. So i still don't understand the purge items in the log:-(, because no items were really deleted at this time.
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.