briggs1 Frequent Contributor.
Frequent Contributor.
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IMAP client errors retrieving mailbox content

Guys, I'm trying to access GroupWise accounts via an Outlook 2016 client, using IMAP as the server connector.

It works well, I am only trying to read data, not syncing data back into GroupWise or anything, but I consistently get sync errors and the item count in GroupWise does not match that in Outlook.

Sync Errors are shown in Outlook - Error Synchronizing folder. [800CCCD2-0-0-560]

So for example, GroupWise may show 7000 items in a folder, in Outlook you show 6943. And you see sync errors. It's the same error number each time, and it's happening on many mailboxes.

Any tips or ideas at all? Any likely candidates for items that Outlook won't like? Something IMAP has issues processing perhaps?

Thanks in advance. Alan

 
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NoDau Honored Contributor.
Honored Contributor.

Re: IMAP client errors retrieving mailbox content

Hi,

my first guess is a corrupted user db or missing blob files in groupwise. sometimes mails appear in the client without content. you see the subject only. when you try to open the mail some cxxx error my appear.

you could run a gwcheck on the user po. 


Norman
BahSIG Bahn-Signalbau GmbH
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Micro Focus Expert
Micro Focus Expert

Re: IMAP client errors retrieving mailbox content

Hi,

What have you set the IMAP limit for the number of email to be downloaded to?  And have you set the "imap read new" switch to ensure that new email are always downloaded first?

Cheers,

 

 

Laura Buckley

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briggs1 Frequent Contributor.
Frequent Contributor.

Re: IMAP client errors retrieving mailbox content

Must be an Outlook issue - Mozilla Thunderbird shows all of the items
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Knowledge Partner
Knowledge Partner

Re: IMAP client errors retrieving mailbox content

Must be an Outlook issue - Mozilla Thunderbird shows all of the items

likely a part of, but might not be the entire issue.  Thunderbird's IMAP is just another implementation might just be working around these particular message problems better than Outlook's is.  This is a good time to make sure you GroupWise system is healthy.

The checks can be automated as per  https://www.konecnyconsulting.ca/gw/gwmnt.html

and then most importantly to check the logs afterwards to make sure there isn't something that needs a manual prodding.  https://www.konecnyconsulting.ca/gw/gwlogs.html

 

___
Andy of Konecny Consulting in Toronto
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