Inbox not being synced on iPhone

[jslegers]

Hello,

I have a problem here with a client of mine. I have upgraded Novell Data Sync (NDS) to version 1.2.5 build 299. I have updated to this version because the groupwise server crashed an i have installed version 8.0.3 HP3 on the server a thought to update NDS to the latest version. I'm only having a problem with one user who uses an iPhone. It doesn't sync the inbox and other mail folders any more only Junk mail and Trash.

The things i have done :

- Removed the account on the phone and configured it back.
- Reinitialized the user.
- Did a vacuum and reindex on the db of the server.

Still no luck.

What could be the problem of this issue?

John

[jmarton2]

jslegers wrote:

>
> Hello,
>
> I have a problem here with a client of mine. I have upgraded Novell
> Data Sync (NDS) to version 1.2.5 build 299. I have updated to this
> version because the groupwise server crashed an i have installed
> version 8.0.3 HP3 on the server a thought to update NDS to the latest
> version. I'm only having a problem with one user who uses an iPhone.
> It doesn't sync the inbox and other mail folders any more only Junk
> mail and Trash.
>
>
> The things i have done :
>
> - Removed the account on the phone and configured it back.
> - Reinitialized the user.
> - Did a vacuum and reindex on the db of the server.
>
> Still no luck.
>
> What could be the problem of this issue?
>
> John

Any chance the user has dragged the inbox in the GW client to be
underneath another folder? Maybe the same thing for the cabinet as
well?

--
Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

[jslegers]

I have to check that. What is the right order ?

[jmarton2]

jslegers wrote:

>
> I have to check that. What is the right order ?

The order doesn't matter, but the inbox and cabinet both should be at
the top level--they shouldn't be dragged as subfolders underneath
anything.

--
Your world is on the move. http://www.novell.com/mobility/
We know what your world looks like. http://www.novell.com/yourworld/

[JoostdeHeer]

jmarton;2274086 wrote:
jslegers wrote:
Any chance the user has dragged the inbox in the GW client to be
underneath another folder? Maybe the same thing for the cabinet as
well?

We've had this problem a few times too. Is it possible to pin the Inbox to the main folder?

Joost

[laurabuckley]

Hi Joost,

Unfortunately there is no way, that I know of at least, to "pin" the Inbox and other system folders.

There is a GWCheck misc option of RESETFOLDERS which is meant to fix this on the backend for users.

Cheers,

[laurabuckley]

Hi,

You may also want to look at this TID: https://www.novell.com/support/kb/doc.php?id=7012677

Cheers,

[dzanre1]

"Joseph Marton" wrote:

> The order doesn't matter, but the inbox and cabinet both should be at the top
> level--they shouldn't be dragged as subfolders underneath anything.

And it's not just DataSync that dislikes this - IMAP, etc. will also fail if the
inbox is a subfolder to anything else.

--
Danita
Novell Knowledge Partner
Do you have Willem Bagchus' GW 2012 Admin Guide?
http://www.facebook.com/caledonia.net