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Internal Error. Bad parameter - when opening messages

hello Everyone:

I have a user that is getting this message "Internal Error. Bad parameter" when opening some messages

1. GW Client version: 8.0.3
2. Executed GW Check (Analyze/Fix Structure/Index) and (Analyze/Fix Structure/Index/Contents) everything checked okay (no errors)

Please, share any ideas you may have

Much appreciated, thank you

Shaun
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Micro Focus Expert
Micro Focus Expert

Re: Internal Error. Bad parameter - when opening messages

Hi Shaun,

Does the error always occur on the same messages and do those messages claim to have attachments?

Cheers,
Laura Buckley

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Re: Internal Error. Bad parameter - when opening messages

Dear Ms. Buckley:

"Yes" on both counts

Thanks, Shaun
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Knowledge Partner
Knowledge Partner

Re: Internal Error. Bad parameter - when opening messages

In article <Shaunm.6bhykn@no-mx.forums.novell.com>, Shaunm wrote:
> "Yes" on both counts
>

And are those messages from the same source?
What common thread(s) is there of those messages


Andy Konecny
Knowledge Partner (voluntary SysOp)
Konecny Consulting Inc. in Toronto

"Give more than others think is wise
Challenge yourself beyond what others think is right"
Michael 'Pinball' Clemens

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
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Micro Focus Expert
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Re: Internal Error. Bad parameter - when opening messages

Hi Shaun,

I've seen this issue before and it was caused by corrupt attachments.

How many messages/attachments are involved?

Is the mailbox online or in caching mode?

As Andy asked, are all the affected messages from the same source.

Depending on the answers above, there are a couple of ways to approach troubleshooting this issue including more advanced GWCheck options. Let me know your answers and we'll take it from there 🙂

Cheers,
Laura Buckley

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Re: Internal Error. Bad parameter - when opening messages

Dear Andy:

These are the conditions that generate the "Internal Error. Bad parameter" error message

a) Opening *messages with attachments, and messages without attachments
b) Moving *messages to folders (messages with attachments, and messages without attachments)
c) Deleting appointments
* originated from different senders

Thank you for helping, your time and expertise are most appreciated
Shaun
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Absent Member.

Re: Internal Error. Bad parameter - when opening messages

Dear Ms. Buckley:

a) Currently, it's about 7 messages
b) The mailbox is in caching mode
c) Messages are from different sources

Thank you, your time and expertise are most appreciated

Shaun
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Micro Focus Expert
Micro Focus Expert

Re: Internal Error. Bad parameter - when opening messages

Hi Shaun,

Seeing as it's a caching mailbox I would suggest deleting the caching mailbox and creating a new one - if that is possible for you?

Typically this error points to some kind of corruption within the message store - without getting into too much technical detail!

Let us know if this is an option for you and how you chose to proceed.

Cheers,
Laura Buckley

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Knowledge Partner
Knowledge Partner

Re: Internal Error. Bad parameter - when opening messages

In article <Shaunm.6bniko@no-mx.forums.novell.com>, Shaunm wrote:
> b) The mailbox is in caching mode
>

When you did the GWchecks, where you doing them on the server side or
against the caching mailbox? Perhaps running the stand alone GWCheck
on this user's system locally might fix things.

Switch to On-line mode to make sure the problem doesn't happen there as
well and to confirm that all 7 messages are good on the server.

If recreating the caching mailbox or running the GWChecks against it,
make a backup of the local cached mailbox files.




Andy Konecny
Knowledge Partner (voluntary SysOp)
Konecny Consulting Inc. in Toronto

"Give more than others think is wise
Challenge yourself beyond what others think is right"
Michael 'Pinball' Clemens

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
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Re: Internal Error. Bad parameter - when opening messages

Dear folks:

the resolution: uninstall and reinstall the GW client seems to work

Thanks for all your help it was most appreciated

Shaun
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Micro Focus Expert
Micro Focus Expert

Re: Internal Error. Bad parameter - when opening messages

Hi Shaun,

Thanks so much for posting back your solution - that way we all learn.

Cheers,
Laura Buckley

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