Absent Member.
Absent Member.

Issue with GW 12 and notification not appearing

Hi Everyone,

Just wondering if anyone has come across with this issue as I'm getting some users saying that they not getting a notification appearing when they received a new email or appointment.

Here's what I have done so far as in regards of trying to locate and resolve this issue:
1. Tested via our terminal server in which the users are able to get the alerts and notify for new emails.
2. Tested the same machine via my own details and works fine.
3. Got the user to login into a different machine and works fine.
4. Removed GW and reinstall.
5. Removed the user profile off the machine fully and got them to log in to create a new profile.
6. Tried the delsubscriberecords in GW check both with fix problems ticked and unticked.
7. Access options>tools>security>notifiy and removed the user and readded the user, Also unticked both subscribe to alarms/notification and OK'ed and reticking them again.

So at the moment I'm a bit stuck so any help would be great
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Knowledge Partner
Knowledge Partner

In article <mixbagofnick.7gdwuo@no-mx.forums.microfocus.com>,
Mixbagofnick wrote:
> some users saying that they not getting a notification appearing when
> they received a new email or appointment.

Hmm, you've covered the basics of having user working correctly on a
different system and other users working on the problem systems. I
would think there is some temp file or setting stuck somehere on that
system that is not in the profile.

I'd try a cleaning tool like Ccleaner to make sure the other stashs of
temp files and pointers are cleared. Run both the Cleaner and Registry
cleanups. The assuming these are spinning disks, run a disk

If that doesn't do the trick, try removing GroupWise again then run
groupwise-70-80-2012/ against it. Then search the registry for any
remaining GroupWise pointers.

Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
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