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peawet08 Absent Member.
Absent Member.
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MAPI Intergration with applications

Since the update from GW14 client to GW18, users can no longer send emails from Excel (2013/2016) and Sage. If we roll back to the GW14 client it works fine.

For some users it works, but they receive prompts to load the GW Profile (Which doesn't help if sage is trying to send 50 mails as the prompt appears 50 times) but for others there is just an error.

Do you know if there is any fix for this? Or even a workaround to get it working.

Thanks

Mark
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Micro Focus Expert
Micro Focus Expert

Re: MAPI Intergration with applications

Hi Mark,

I recently worked with a customer using a third-party application to store their PDF's in, access them in this app, and when trying to send as an attachment would get the error that there's no default client. Engineering managed to fix this particular issue. Perhaps the FTF of the client that solved the customer's issue will solve your issue too. Please open a service request and ask for the latest FTF of the GroupWise client.

Cheers,
Laura Buckley

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peawet08 Absent Member.
Absent Member.

Re: MAPI Intergration with applications

laurabuckley;2488132 wrote:
Hi Mark,

I recently worked with a customer using a third-party application to store their PDF's in, access them in this app, and when trying to send as an attachment would get the error that there's no default client. Engineering managed to fix this particular issue. Perhaps the FTF of the client that solved the customer's issue will solve your issue too. Please open a service request and ask for the latest FTF of the GroupWise client.

Cheers,


Thanks Laura

I'll do that, but what is FTF?

Thanks

Mark
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Micro Focus Expert
Micro Focus Expert

Re: MAPI Intergration with applications

Hi Mark,

FTF = Field Test File --> it's an updated, but not publically released, patch.

Cheers,
Laura Buckley

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JFechter Absent Member.
Absent Member.

Re: MAPI Intergration with applications

peawet08;2488129 wrote:
Since the update from GW14 client to GW18, users can no longer send emails from Excel (2013/2016) and Sage. If we roll back to the GW14 client it works fine.

For some users it works, but they receive prompts to load the GW Profile (Which doesn't help if sage is trying to send 50 mails as the prompt appears 50 times) but for others there is just an error.

Do you know if there is any fix for this? Or even a workaround to get it working.

Thanks

Mark


Hello,
we have had a similiar Problem. It´s absolutely urgent...

You Need to set up the Windows-E-Mail-Profile before starting the process
AND
you need to check all Default Apps (Standard-Apps, formerly "Standardprogramme") within Windows-Settings.
Windows-Settings differ from Version to Version.

After Installing GW18.0.2-client within a clean windows-Environment, gw-client has only 6 of 10 Windows-Defaults for E-Mail.
Even "GroupWise MAILTO Protocol Handler" and some other things are inactive.
Try to check this and activate all Windows-Mail-functions as Default to groupwise.

Found an interessting link for creating an gpo (.adm) here, but did not test it up to now:
https://support.microsoft.com/de-de/help/2008044/how-to-configure-the-default-e-mail-client-using-group-policy
Has to be customized for GroupWise...
Looking for help too.

Would be great to see GroupWise-Client-Setup setting all Defaults correctly within the next build.

Regards
JF
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JFechter Absent Member.
Absent Member.

Re: MAPI Intergration with applications

Hello,
is there any way, to get a tested and publically released patch for MAPI / MAIL Profile / Default Apps soon?
Best regards
JF
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Micro Focus Expert
Micro Focus Expert

Re: MAPI Intergration with applications

Hi JF,

There is an upcoming release of GroupWise.

Cheers,
Laura Buckley

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peawet08 Absent Member.
Absent Member.

Re: MAPI Intergration with applications

Hi Laura,

Do you know if there is a new release with the MAPI fix in that we can test on the machines we are experiencing the mailing issue with? They are currently using GW14 instead.

Thanks

Mark
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Micro Focus Expert
Micro Focus Expert

Re: MAPI Intergration with applications

Hi Mark,

GroupWise 18.1 shipped on 31 October 2018.

Cheers,
Laura Buckley

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peawet08 Absent Member.
Absent Member.

Re: MAPI Intergration with applications

Hi Laura,

Thanks, I missed that. Are there release notes anywhere listing fixes?

Thank you

Mark
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JFechter Absent Member.
Absent Member.

Re: MAPI Intergration with applications

Hi,
we are using GW 18.1.0 Build 132662, Dec. 2018, still getting mapi Errors, see:
Mapi_Send()
- MAPILogon()
---- mail-Objekt:
{[Betreff][VAL_QSTRING]=[Dokument, EXTERNE],[Anlagen][VAL_QSTRING]=[|C:\\Users\\username\\AppData\\Local\\Temp\\... .xls],[Optionen][VAL_QSTRING]=[Dialog]}
Fehlercode: 0x3
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adeckert Contributor.
Contributor.

Re: MAPI Intergration with applications

We have nearly the same problem:

With GW 18.1 it will not work. With GW 14.2 and then updating to 18.1 it will work only for the actually user, but if another user login, we have to install 14.2 and 18.1 once more. We see this only with one application creating one or more pdf and open groupwise new mail this the pdf as attachment and the recipient insert also.

I´m lookup for a solution since days. the message is no default mail client installed.....

All associations are set correctly. All other programs has no problem with sendto

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NoDau2
Visitor.

Re: MAPI Intergration with applications

hi,

i dont have any issue sending office documents either from send to menu or from within the office application. tested with gw 18.1.1, windows 10 and office 2019.

set the default email app to groupwise mailto protocol handler. if it is a new system or a new user you have to start gw at least once to acknowledge the new certificate. if that hasnt been done, the client wont work and you receive the above error.

at least send to from context menu should work  😉

btw. the certificate warning is pretty annoying. 

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hschoene Super Contributor.
Super Contributor.

Re: MAPI Intergration with applications

I have a new WIN10 Installation (Ver. 1903) and install a new 18.1 Client. Same issue, sendTo-Mails fails from a Customer Application. I remove 18 and install GW2014R2, it fails also. If I install GW2012, update to 2014R2 and NOT to GW18, all works fine.
Same issue on a Citrix Win2008R2-Server with an updated GW18.1-Version AND new users. Old users works fine. If I copy an old-user profile to the default user, a new user works also without problems.

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fgams Valued Contributor.
Valued Contributor.

Re: MAPI Intergration with applications

I wonder what happens if you try the following:

  1. Un-Install GroupWise client if its installed previously.
  2. Run setup for windows messaging system (WMS.EXE) which is available with GroupWise Client installation package which is located at client\win32\wms\nt\us\.
  3. Run GroupWise Client setup.
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