Captain
Captain
558 views

Mailbox shows 1 unread message

Jump to solution
Hi all,
 
i've got the annoying problem that a mailbox shows always 1 unread message which i can't find.
 
We use GW Client 18.0.2 -131493.
 
I found here in the forum similar posts from users which had the same problem but all what i've tryed of the posts did not solve the problem.
 
I runed a structural rebuild of the database and i also run a database check/repair.
 
There are also no unread sent mails, no unaccepted appointments or jobs.
 
Any ideas what i can try else?

Cheers,
Tom
Labels (1)
0 Likes
1 Solution

Accepted Solutions
Knowledge Partner Knowledge Partner
Knowledge Partner

@AUT_Tom 

Hi Tom, create a temporary folder, move all entries from mailbox to thin folder. Move all entries from sent items into this folder. Now check if mailbox is still showing unread items.

If there is still a problem then ask me tomorrow (if AUT is Austria) and we will post the solution here.

Diethmar Rimser
This community is more powerful if you use Likes and Solutions

View solution in original post

0 Likes
11 Replies
Micro Focus Expert
Micro Focus Expert

@AUT_Tom 

Check your Sent Items folder and see if there is a message in there that is marked Unread.  That's where I find these when this happens with my client.  Usually from when I reply to a message from a different account that I have brought into my GW client via POP or IMAP

Pam

0 Likes
Captain
Captain

@probello 

Hi Pam,

thanks for the info but there is no as unread marked message in the sent items.

Tom

Knowledge Partner Knowledge Partner
Knowledge Partner

@AUT_Tom 

Hi Tom, create a temporary folder, move all entries from mailbox to thin folder. Move all entries from sent items into this folder. Now check if mailbox is still showing unread items.

If there is still a problem then ask me tomorrow (if AUT is Austria) and we will post the solution here.

Diethmar Rimser
This community is more powerful if you use Likes and Solutions

View solution in original post

0 Likes
Captain
Captain

@AUT_Tom

You can login into webaccess and check the unread folder.

 

Alex

0 Likes
Captain
Captain

@Rimser 

Hi Diethmar,

thanks for reply - i will try it out and let u know the result.

And yes, AUT stands for Austria 🙂

Cheers,

Tom

0 Likes
Captain
Captain

@twslex3 

Hi Alex,

thanks, this is also what i've tryed out  - same result - nothing.

Tom

0 Likes
Knowledge Partner Knowledge Partner
Knowledge Partner

I can promise - you will have a solution 😉

Diethmar Rimser
This community is more powerful if you use Likes and Solutions
0 Likes
Account_Closed
Not applicable

Hello Tom,

only for completness:

- no filter

- ckecked the junkmail folder

- no mail distribution policy?

Because here was one time a policy, which was set unintentionally...

Greetings,

Markus

0 Likes
Captain
Captain

@Rimser 

Hi Diethmar,

i made now an new folder and move all mails to the folder as you recommended.

The funny thing was that the system tooked over the unread message into the new folder,
so i started to move the mails in 1000 mails blocks (iv'e got 20000 mails) back to the root folder until
i saw the 1 unread marked mail in the root folder again.

After playing a little bit with moving i found at the end the one mail which made the problem - but the mail was marked as read.

So i mark it to unread (then i've got 2 unread mails) and marked it as read a again and then
i've got NO unread mails….

Very strange but at the end the problem is solved now.

Thanks for support at all of you!

Cheers,

Tom

0 Likes
Captain
Captain

@Account_Closed 

Hi Markus,

just to answer your question even when the problem is solved now:

There were no filters set
Junk Mail Folder is cleared
No Mail distribution policy

As i write - strange issue but solved at the end

Tom

Knowledge Partner Knowledge Partner
Knowledge Partner

I know that there is a solution. However desperate users (and admins) called me more than once because of this problem. My described steps helped in most cases.

Diethmar Rimser
This community is more powerful if you use Likes and Solutions
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.