Mailbox shows 1 unread message

[AUT_Tom]

Hi all,

i've got the annoying problem that a mailbox shows always 1 unread message which i can't find.

We use GW Client 18.0.2 -131493.

I found here in the forum similar posts from users which had the same problem but all what i've tryed of the posts did not solve the problem.

I runed a structural rebuild of the database and i also run a database check/repair.

There are also no unread sent mails, no unaccepted appointments or jobs.

Any ideas what i can try else?

Cheers,

Tom

[probello]

@AUT_Tom 

Check your Sent Items folder and see if there is a message in there that is marked Unread.  That's where I find these when this happens with my client.  Usually from when I reply to a message from a different account that I have brought into my GW client via POP or IMAP

Pam

[AUT_Tom]

@probello 

Hi Pam,

thanks for the info but there is no as unread marked message in the sent items.

Tom

[Rimser · Accepted solution]

@AUT_Tom 

Hi Tom, create a temporary folder, move all entries from mailbox to thin folder. Move all entries from sent items into this folder. Now check if mailbox is still showing unread items.

If there is still a problem then ask me tomorrow (if AUT is Austria) and we will post the solution here.

[twslex3]

@AUT_Tom

You can login into webaccess and check the unread folder.

Alex

[AUT_Tom]

@Rimser 

Hi Diethmar,

thanks for reply - i will try it out and let u know the result.

And yes, AUT stands for Austria 🙂

Cheers,

Tom

[AUT_Tom]

@twslex3 

Hi Alex,

thanks, this is also what i've tryed out  - same result - nothing.

Tom

[Rimser]

I can promise - you will have a solution 😉

[Account_Closed]

Hello Tom,

only for completness:

- no filter

- ckecked the junkmail folder

- no mail distribution policy?

Because here was one time a policy, which was set unintentionally...

Greetings,

Markus

[AUT_Tom]

@Rimser 

Hi Diethmar,

i made now an new folder and move all mails to the folder as you recommended.

The funny thing was that the system tooked over the unread message into the new folder,
so i started to move the mails in 1000 mails blocks (iv'e got 20000 mails) back to the root folder until
i saw the 1 unread marked mail in the root folder again.

After playing a little bit with moving i found at the end the one mail which made the problem - but the mail was marked as read.

So i mark it to unread (then i've got 2 unread mails) and marked it as read a again and then
i've got NO unread mails….

Very strange but at the end the problem is solved now.

Thanks for support at all of you!

Cheers,

Tom

[AUT_Tom]

@Account_Closed 

Hi Markus,

just to answer your question even when the problem is solved now:

There were no filters set
Junk Mail Folder is cleared
No Mail distribution policy

As i write - strange issue but solved at the end

Tom

[Rimser]

I know that there is a solution. However desperate users (and admins) called me more than once because of this problem. My described steps helped in most cases.