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Majority of the mail rules are not working GW2012

Client is GW 2012 12.0.2 3/26/2013 Build number:108211

Majority of the mail rule stopped working since GW client was upgraded from version 8 to GW2012
Most of the rules is just a MOVE to folder once it is from an email that contains nnnnn@domain.com

Tried the following:
> Recreated the mail rule as it is
> Recreated the mail with different mail rule name and move to a different folder
> Ran the existing mail rule manually and newly re-created one
> Re-install the client


Any patch that could fix the issue?
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Re: Majority of the mail rules are not working GW2012

Hi.

On 22.11.2013 04:56, trixlopez wrote:
>
> Client is GW 2012 12.0.2 3/26/2013 Build number:108211
>
> Majority of the mail rule stopped working since GW client was upgraded
> from version 8 to GW2012


That's sort of odd, as Rules are executed at the server in the POA, not
the client. Was the backend updated/touched too?

CU,
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Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Re: Majority of the mail rules are not working GW2012

trixlopez wrote:

> Any patch that could fix the issue?


As Massimo says, since these are executed by the POA (after reading the user db
of course), I'd suspect that a GWCHECK contents check might help, if anything
will.

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Danita
Novell Knowledge Partner
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Re: Majority of the mail rules are not working GW2012

The backend-POA are on GW2012 as well.
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Re: Majority of the mail rules are not working GW2012

I haven't tried running GWCheck. Is there GWCheck for GW2012 that I can download?
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Re: Majority of the mail rules are not working GW2012

trixlopez wrote:

> I haven't tried running GWCheck. Is there GWCheck for GW2012 that I can
> download?


It should be in your software that you've downloaded to install. Plus you can
just run "maintenance" from ConsoleOne and the POA will do it for you.

--
Danita
Novell Knowledge Partner
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Re: Majority of the mail rules are not working GW2012

Thanks Danita. I'll give GWCheck a try and will reply if I see anything helpful resolving the issue.
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Re: Majority of the mail rules are not working GW2012

We got the issue resolved - some of the format in the mail rule got changed during the upgrade and the GWCHECK worked as well.
Thank you very much for all the assistance.
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Re: Majority of the mail rules are not working GW2012

trixlopez wrote:

> Thank you very much for all the assistance.


Glad to have helped!

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Danita
Novell Knowledge Partner
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