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bhrt60 Absent Member.
Absent Member.
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Messages in Problem folder

GW 2012 SP4 - small system ~20 users. Fibre 80Mb/20Mb broadband

I see dozens of messages in Problem folder

Can't see anything wrong with most of these messages !

If I rename .bad to .001 and pop it in the Receive folder - 9 out of 10 times the message get delivered to the user

Anyone know what might be the problem ?
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9 Replies
Knowledge Partner
Knowledge Partner

Re: Messages in Problem folder

In article <bhrt60.7eizlc@no-mx.forums.microfocus.com>, Bhrt60 wrote:
> I see dozens of messages in Problem folder
>
> Can't see anything wrong with most of these messages !
>
> If I rename .bad to .001 and pop it in the Receive folder - 9 out of 10
> times the message get delivered to the user


I'm more used to finding problems with those in the problem folder, so I
think this indicates there is a more general problem with the system.
So tell us a bit more the system starting with OS and related host
resources and how heavily(or not) they are used. Take a look at the
system and GWIA logs as there may well be a good clue there.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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bhrt60 Absent Member.
Absent Member.

Re: Messages in Problem folder

Virtual Machine on ESXI6

8Gb Ram, 2 CPU Cores
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Micro Focus Expert
Micro Focus Expert

Re: Messages in Problem folder

Hi,

Any type of anti-virus software on that server? Anything scanning your e-mail?

Please let us know.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Knowledge Partner
Knowledge Partner

Re: Messages in Problem folder

In article <bhrt60.7ekpmn@no-mx.forums.microfocus.com>, Bhrt60 wrote:
> 8Gb Ram, 2 CPU Cores


am assuming that is for the vm guest GW is running on, but what
Operating System (there are several in the market) and what version of
it?
Starting points for:
Windows? http://www.konecnyad.ca/andyk/pcmaint.htm
Linux? http://www.konecnyad.ca/andyk/nixadmin.htm

In addition to any A/V, what else is running on this vm guest?
Anti-virus should NOT be scanning the GroupWise files.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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bhrt60 Absent Member.
Absent Member.

Re: Messages in Problem folder

NO AV installed

Sorry.. OES11 SP2

Server is purely used GW nothing else

The OES Server replaced a Netware 6.5 server - we Grafted the GW system
all the users are setup as external entities as these users don't need eDir account - "Agents" & Field Sales
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Micro Focus Expert
Micro Focus Expert

Re: Messages in Problem folder

Hi,

Anything scanning your e-mail?


Anything sitting in front of your GWIA scanning your e-mail?

Please let us know.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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bhrt60 Absent Member.
Absent Member.

Re: Messages in Problem folder

Yes, NOT initially but since we were having these issues we put a EFA Spam filter in front of the GWIA

I asked a friend for some help and he suggested putting their spamfilter in front of our GWIA

This is a Linux based appliance and used by about a dozen or so servers I'm told
about 3 other GW2012 systems, 1 GW2014 system and rest are Exchange 2010 / 2013

None of these have issues like this

I thought about deleting GWIA and reinstalling it but not had the chance to do so


laurabuckley;2427175 wrote:
Hi,



Anything sitting in front of your GWIA scanning your e-mail?

Please let us know.

Cheers,
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Micro Focus Expert
Micro Focus Expert

Re: Messages in Problem folder

Hi

I suggest, if you haven't done so already, to configure your system to mail problem messages to the GroupWise administrator. Then take a look at what comes through and we might get some indication of what exactly is wrong with the message.

Please let us know how it goes.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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Knowledge Partner
Knowledge Partner

Re: Messages in Problem folder

Hi.

Am 26.04.2016 um 22:26 schrieb bhrt60:


In addition to Lauras advice, please make sure your GWIA logs are set to
verbose, and next tim eit happens (unless you already are on verbose and
have logs from the last time), check the GWIA logs.

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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