Messages moves to trash instead of Archive

[emmermacher]

Hello.

We have a problem with one XP Pro Sp3 workstation. The GW client is 8.0.2 build 91941.
When the user try to archive a message, the moves into trash instead of archive.

Any ideas to fix the problem?

Thanks in advance for your tips.

Best regards.

Dirk Emmermacher

[Anonymous_User]

On 5/11/2011 11:36 PM, Emmermacher wrote:
>
> Hello.
>
> We have a problem with one XP Pro Sp3 workstation. The GW client is
> 8.0.2 build 91941.
> When the user try to archive a message, the moves into trash instead of
> archive.
>
> Any ideas to fix the problem?
>
> Thanks in advance for your tips.
>
> Best regards.
>
> Dirk Emmermacher
>
>
Do you have purge or retention flags on?

[emmermacher]

Hello Michael.

Thanks for your answer.
Yes, the flag is on (We're using reload)
The mails I moved to archive were backed up before move to archive. So I did'nt see this phenomenon in my mailbox.
I tested it with a mail, that wasn't backed up. The mail was in the archive and in trash. The users wonder about the move to trash.
Would it be an idea to have a flag, that shows, that these mails are in the achive too?

Best regards.

Dirk

[Anonymous_User]

On 5/12/2011 10:06 PM, Emmermacher wrote:
>
> Hello Michael.
>
> Thanks for your answer.
> Yes, the flag is on (We're using reload)
> The mails I moved to archive were backed up before move to archive. So
> I did'nt see this phenomenon in my mailbox.
> I tested it with a mail, that wasn't backed up. The mail was in the
> archive and in trash. The users wonder about the move to trash.
> Would it be an idea to have a flag, that shows, that these mails are in
> the achive too?
>
> Best regards.
>
> Dirk
>
>
Novell considers this working as designed. If you have a purge flag on
and the item hasn't been backed up (eg purge flag is older than file),
then Novell deliberately sticks a copy in the trash (and prevents
emptying of trash) so it can be backed up by backup solution.

While you can suggest (support.novell.com/enhancement) another flag, I
must say I would oppose it - the whole point of the backup/purge flags
is to DELIBERATELY make life miserable for the user such that the item
is properly retained/backed up.

A better RFE in my opinion is to hide these items from the users (but
not the APIs) when they land in the trash. The user doesn't need to know.