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Absent Member.
Absent Member.
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Messages not showing up in Mailbox, but are there in Find/Search


I have a user who has an empty hole in her GroupWise Mailbox from 6/29-9/19. The messages being displayed are missing all email between those two dates. However if you search for a message from that time, they all show up in the Find window. I have moved them to a folder (where they do appear) and then back to Mailbox but still nothing.



I have reset the Mailbox view to Default to no avail. I cannot see any filters in place, etc. Just very odd behavior I have yet to see in my 15 years working with GroupWise.



GroupWise 14



Mike
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Knowledge Partner
Knowledge Partner

On Tue, 03 Oct 2017 14:47:52 GMT, "Mike Snyder" <msnyder@umchs.org>
wrote:

>
>I have a user who has an empty hole in her GroupWise Mailbox from 6/29-9/19. The messages being displayed are missing all email between those two dates. However if you search for a message from that time, they all show up in the Find window. I have moved them to a folder (where they do appear) and then back to Mailbox but still nothing.
>I have reset the Mailbox view to Default to no avail. I cannot see any filters in place, etc. Just very odd behavior I have yet to see in my 15 years working with GroupWise.
>GroupWise 14
>Mike


Most likely a corrupt message. I have seen a similar issue once or
twice. The solution I used was to move them back to the mailbox in
batches to narrow down the problem to a specific email. Move half and
see if the problem occurs, then try moving the other half. Keep
narrowing it down.

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Ken
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Ken
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Absent Member.
Absent Member.


Thanks, I'll try that.



>>> KeN Etter<ketter@no-mx.forums.microfocus.com> 10/3/2017 8:39 AM >>>



On Tue, 03 Oct 2017 14:47:52 GMT, "Mike Snyder" <msnyder@umchs.org>
wrote:


>
>I have a user who has an empty hole in her GroupWise Mailbox from 6/29-9/19. The messages being displayed are missing all email between those two dates. However if you search for a message from that time, they all show up in the Find window. I have moved them to a folder (where they do appear) and then back to Mailbox but still nothing.
>I have reset the Mailbox view to Default to no avail. I cannot see any filters in place, etc. Just very odd behavior I have yet to see in my 15 years working with GroupWise.
>GroupWise 14
>Mike


Most likely a corrupt message. I have seen a similar issue once or
twice. The solution I used was to move them back to the mailbox in
batches to narrow down the problem to a specific email. Move half and
see if the problem occurs, then try moving the other half. Keep
narrowing it down.

--
Ken
Knowledge Partner

If this post was helpful and you are logged into the web interface,
please show your appreciation and click on the star below... Thanks!

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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Micro Focus Expert
Micro Focus Expert

Hi Mike,

Do the "missing" mail appear in the Inbox in WebAccess? I also recommend you reset the display properties of the Mailbox back to default. (Right-click Mailbox --> Properties --> Display... etc. etc.)

Cheers,
Laura Buckley

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Regular Contributor.
Regular Contributor.

Any solution? I have the same problem

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Knowledge Partner
Knowledge Partner

If your problem is truly the same, then the solution I mentioned above should work.  If not, please describe your problem and what steps you have taken so far.

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Ken
Knowledge Partner

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