Anonymous_User Absent Member.
Absent Member.
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Messenger Account Disassociation

Hello,

I had to move one of our users in GroupWise Messenger to a different
OU.
This move was done from an instance of ConsoleOne that did not have
the GW
Messenger snapins present. An alias was created where the user used to
be to
facilitate login.

Unfortunately now, for people who go to add that user as a contact inGroupWise Messenger, it finds that user, but always shows the status
as
offline. It seems as though the alias object is somehow interfering.
If I
delete the alias object, the status reads correctly.

It is as though GroupWise Messenger still thinks the user is in the
old OU,
and only if the alias is not there does it realize the user is in the
new
OU. However if I recreate the alias where it used to be the problem
reoccurs. The alias needs to be there. How can I get GroupWise
Messenger to
register the update?

Those people who have the user in their contact list already see that
user's
status correctly. It is only the users after that point who try to go
and
add the user end up adding the alias to their contact list instead of
adding
the user.

BTW, I tried moving another user with an instance of ConsoleOne with
the GW
Messenger snapins and it moved and created the alias and there was no
issue
in Messenger.

Thanks.





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3 Replies
Anonymous_User Absent Member.
Absent Member.

Re: Messenger Account Disassociation

I actually moved several users to different OUs. However it seems theproblem only shows up with some of them. With some of them they
authenticate
correctly, with others it seems to authenticate to the alias. With
those
users, the Messenger Agent on the server registers the alias object
having
logged in instead of the user object itself having been logged in and
that
screws everything up because the user shows as offline to everybody.

"Michael Ducharme" <ducharme@escape.ca> wrote in message
news:EEdua.3316$ez4.2551@prv-forum2.provo.novell.com...
> Hello,
>
> I had to move one of our users in GroupWise Messenger to a different

OU.
> This move was done from an instance of ConsoleOne that did not have

the GW
> Messenger snapins present. An alias was created where the user used

to be
to
> facilitate login.
>
> Unfortunately now, for people who go to add that user as a contact

in
> GroupWise Messenger, it finds that user, but always shows the status

as
> offline. It seems as though the alias object is somehow interfering.

If I
> delete the alias object, the status reads correctly.
>
> It is as though GroupWise Messenger still thinks the user is in the

old
OU,
> and only if the alias is not there does it realize the user is in

the new
> OU. However if I recreate the alias where it used to be the problem> reoccurs. The alias needs to be there. How can I get GroupWise

Messenger
to
> register the update?
>
> Those people who have the user in their contact list already see

that
user's
> status correctly. It is only the users after that point who try to

go and
> add the user end up adding the alias to their contact list instead

of
adding
> the user.
>
> BTW, I tried moving another user with an instance of ConsoleOne with

the
GW
> Messenger snapins and it moved and created the alias and there was

no
issue
> in Messenger.
>
> Thanks.
>
>






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Anonymous_User Absent Member.
Absent Member.

Re: Messenger Account Disassociation

Found the problem, though it wound up being something rather stupid.

It seems that when you first log in as a particular user in GroupWiseMessenger it stores the DN of that user in
HKEY_CURRENT_USER\Software\Novell\Messenger\Login

Afterwards it logs in as that DN. If you move a user and leave an
alias in
the users place and you fail to update that registry key it ends up
trying
to log in as the alias instead of the regular user.

This in my view seems a bad design and really should be changed.

"Michael Ducharme" <ducharme@escape.ca> wrote in message
news:c8fua.3450$ez4.522@prv-forum2.provo.novell.com...
> I actually moved several users to different OUs. However it seems

the
> problem only shows up with some of them. With some of them they

authenticate
> correctly, with others it seems to authenticate to the alias. With

those
> users, the Messenger Agent on the server registers the alias object

having
> logged in instead of the user object itself having been logged in

and that
> screws everything up because the user shows as offline to everybody.


>
> "Michael Ducharme" <ducharme@escape.ca> wrote in message
> news:EEdua.3316$ez4.2551@prv-forum2.provo.novell.com...
> > Hello,
> >
> > I had to move one of our users in GroupWise Messenger to a

different OU.
> > This move was done from an instance of ConsoleOne that did not

have the
GW
> > Messenger snapins present. An alias was created where the user

used to
be
> to
> > facilitate login.
> >
> > Unfortunately now, for people who go to add that user as a contact

in
> > GroupWise Messenger, it finds that user, but always shows the

status as
> > offline. It seems as though the alias object is somehow

interfering. If
I
> > delete the alias object, the status reads correctly.
> >
> > It is as though GroupWise Messenger still thinks the user is in

the old
> OU,
> > and only if the alias is not there does it realize the user is in

the
new
> > OU. However if I recreate the alias where it used to be the

problem
> > reoccurs. The alias needs to be there. How can I get GroupWise

Messenger
> to
> > register the update?
> >
> > Those people who have the user in their contact list already see

that
> user's
> > status correctly. It is only the users after that point who try to

go
and
> > add the user end up adding the alias to their contact list instead

of
> adding
> > the user.
> >
> > BTW, I tried moving another user with an instance of ConsoleOne

with the
> GW
> > Messenger snapins and it moved and created the alias and there was

no
> issue
> > in Messenger.
> >
> > Thanks.
> >
> >

>
>






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Anonymous_User Absent Member.
Absent Member.

Re: Messenger Account Disassociation

Thanks for the info ! Will certainly keep that in mind

"Michael Ducharme" <ducharme@escape.ca> wrote in message
news:ywgua.3543$ez4.2690@prv-forum2.provo.novell.com...
> Found the problem, though it wound up being something rather stupid.


>
> It seems that when you first log in as a particular user in

GroupWise
> Messenger it stores the DN of that user in
> HKEY_CURRENT_USER\Software\Novell\Messenger\Login
>
> Afterwards it logs in as that DN. If you move a user and leave an

alias in
> the users place and you fail to update that registry key it ends up

trying
> to log in as the alias instead of the regular user.
>
> This in my view seems a bad design and really should be changed.
>
> "Michael Ducharme" <ducharme@escape.ca> wrote in message
> news:c8fua.3450$ez4.522@prv-forum2.provo.novell.com...
> > I actually moved several users to different OUs. However it seems

the
> > problem only shows up with some of them. With some of them they

> authenticate
> > correctly, with others it seems to authenticate to the alias. With

those
> > users, the Messenger Agent on the server registers the alias

object
having
> > logged in instead of the user object itself having been logged in

and
that
> > screws everything up because the user shows as offline to

everybody.
> >
> > "Michael Ducharme" <ducharme@escape.ca> wrote in message
> > news:EEdua.3316$ez4.2551@prv-forum2.provo.novell.com...
> > > Hello,
> > >
> > > I had to move one of our users in GroupWise Messenger to a

different
OU.
> > > This move was done from an instance of ConsoleOne that did not

have
the
> GW
> > > Messenger snapins present. An alias was created where the user

used to
> be
> > to
> > > facilitate login.
> > >
> > > Unfortunately now, for people who go to add that user as a

contact in
> > > GroupWise Messenger, it finds that user, but always shows the

status
as
> > > offline. It seems as though the alias object is somehow

interfering.
If
> I
> > > delete the alias object, the status reads correctly.
> > >
> > > It is as though GroupWise Messenger still thinks the user is in

the
old
> > OU,
> > > and only if the alias is not there does it realize the user is

in the
> new
> > > OU. However if I recreate the alias where it used to be the

problem
> > > reoccurs. The alias needs to be there. How can I get GroupWise

Messenger
> > to
> > > register the update?
> > >
> > > Those people who have the user in their contact list already see

that
> > user's
> > > status correctly. It is only the users after that point who try

to go
> and
> > > add the user end up adding the alias to their contact list

instead of
> > adding
> > > the user.
> > >
> > > BTW, I tried moving another user with an instance of ConsoleOne

with
the
> > GW
> > > Messenger snapins and it moved and created the alias and there

was no
> > issue
> > > in Messenger.
> > >
> > > Thanks.
> > >
> > >

> >
> >

>
>






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