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Messenger failed

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Hi guys,

strange problem today - our messenger Service don't work propably so we
can't login to messenger.

Status says:

gwm-nmma.service - GroupWise Messenger Messaging Agent (NMMA)
Nov 04 10:02:08 srv-raas-13 systemd[1]: Starting GroupWise Messenger Messaging Agent (NMMA)...
Nov 04 10:02:08 srv-raas-13 systemd[1]: gwm-nmma.service: PID file /var/opt/novell/messenger/temp/nmma.pid not readable (yet?) after start:...directory
Nov 04 10:02:14 srv-raas-13 systemd[1]: Started GroupWise Messenger Messaging Agent (NMMA).
Hint: Some lines were ellipsized, use -l to show in full.

I tryed many things - Restart Service, Restart gw Services - Restart Server - Nothing works.
When i Restart the nmma Service i'm able to connect to the messenger but after 4 seconds he kicks me off and says "Error: GroupWise Maintenance has expired; terminating..."

After a login try the nmma service Status says 

 gwm-nmma.service - GroupWise Messenger Messaging Agent (NMMA)
   Loaded: loaded (/usr/lib/systemd/system/gwm-nmma.service; enabled; vendor preset: disabled)
   Active: inactive (dead) since Mon 2019-11-04 10:02:58 CET; 8min ago
  Process: 11048 ExecStart=/opt/novell/messenger/bin/nmma --daemon --uidconfpath=${configdir}/uid.conf @${configdir}/strtup.ma (code=exited, status=0/SUCCESS)
 Main PID: 11052 (code=exited, status=0/SUCCESS)
Nov 04 10:02:08 srv-raas-13 systemd[1]: Starting GroupWise Messenger Messaging Agent (NMMA)...
Nov 04 10:02:08 srv-raas-13 systemd[1]: gwm-nmma.service: PID file /var/opt/novell/messenger/temp/nmma.pid not readable (yet?) after start:...directory
Nov 04 10:02:14 srv-raas-13 systemd[1]: Started GroupWise Messenger Messaging Agent (NMMA).

I guess ist because of PID file /var/opt/novell/messenger/temp/nmma.pid not readable but
i dont know how i could fix that.

Any ideas?

Greets, Tom
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Micro Focus Expert
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Re: Messenger failed

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@AUT_Tom 

Go to:  /opt/novell/messenger

Run:  ./configure.sh

 

Cheers

Laura Buckley

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Outstanding Contributor.
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Re: Messenger failed

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Are all dependent services running like Mars , ArangoDB ?
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Respected Contributor.
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Re: Messenger failed

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hi,

yeah all requested services are running.
i 've got the info from my it-supporter that maybe the error comes because messenger mean our 
gw licence is not valid because we have renew the licence two weeks ago.

i found the article from https://support.microfocus.com/kb/doc.php?id=7022826
and check the ip adresses, but everything is correct.

other ideas?

Greetz Tom

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Re: Messenger failed

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@AUT_Tom 

 

Change to:  /opt/novell/messenger/bin/

Run this command:

./chkconn -r 127.0.0.1 -u root -p <arangodb password> -z 8320 -s MessengerService -l

 

Give us the output.

Cheers,

 

Laura Buckley

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Re: Messenger failed

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Hi Laura,

Output is:

Connecting to database...Done
Getting Connection Record...Done
Initializing GroupWise connection...Done
Getting Messenger objects from GroupWise...Fail
Error connecting to the GW Admin Rest Service!

Greetz Tom

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Re: Messenger failed

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@AUT_Tom --> please confirm for me that what you posted was the entire output from the command and not just a small piece.  Thanks.

 

 

Laura Buckley

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Re: Messenger failed

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yes this was the entire output - nothing else

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Re: Messenger failed

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@AUT_Tom - Thank you for confirming that.

I recommend you run the configuration script so all data can be stored again. 

Cheers,

 

Laura Buckley

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Re: Messenger failed

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can u please tell me the command for it?

thanks, 

tom

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Re: Messenger failed

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@AUT_Tom 

Go to:  /opt/novell/messenger

Run:  ./configure.sh

 

Cheers

Laura Buckley

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If you find this post helpful, please show your appreciation and click on "Like" below...

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Respected Contributor.
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Re: Messenger failed

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after reconfig - MESSENGER WORKS!!! 😀

THANK YOU VERY MUCH!!!!!

Greets Tom

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