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Absent Member.
Absent Member.
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Missing emails

Running Groupwise 2012. All of a sudden all messages older than January of this year are gone from a mailbox. Gone from Inbox, and all Cabinet folders. The cabinet folders still exist but nothing but messages from this year are there. I've already run a Structural rebuild on the affected user. We are receiving a Problem 39 in the report, but that being said, I ran a structural rebuild on another mailbox and got the same problem id. User was running his client in caching mode and DID NOT delete the messages (he's a system admin and not the typical end user).........So, has anyone run across this problem and is there a way to fix it?
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Micro Focus Expert
Micro Focus Expert

Re: Missing emails

Hi,

Have you checked your backend for any scheduled events doing an expire/reduce on mailboxes? That's where I would look if this is affecting everybody.

If it is just one user, I'd check the "cleanup" options on their client to ensure that they are not auto archiving or auto deleting after a set period of time.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Absent Member.
Absent Member.

Re: Missing emails

We do have a scheduled event to do a reduce, but not an expire. After checking with the user again, apparently he was messing around with the cleanup options in his client a week or so ago and got confused about the trash and mailbox settings and enabled the delete after x amount of days.......So, it was an end user error after all!
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Micro Focus Expert
Micro Focus Expert

Re: Missing emails

At least you have an answer for why it happened.

Thanks for posting back 🙂

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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