Micro Focus Frequent Contributor
Micro Focus Frequent Contributor
1141 views

Missing users after messenger migration from 3

Hello Members,

I did a migration of a messenger system from 3.03 to Messenger 18. Things went almost fine, 43k users were migrated from the old system, but about 10k users are still missing. How can I add the missing messenger users? All 10k of them. The documentation says "In the GroupWise Admin Console > Users, select the users you want to add to Messenger." I definitely won't do this manually for 10k users. I did it for one user, it worked, but the contact list got wiped out. 😞 I tried to rerun the migration process only, but it stopped with a "System object(s) already exists!" message. Help!

Regards,
Gellért
Labels (1)
0 Likes
4 Replies
davidkrotil Super Contributor.
Super Contributor.

Re: Missing users after messenger migration from 3

I´m currently doing migration too and I´m very disappointed how developers created config part of installation. If there is something wrong, you need rerun whole loooong install process again and again. Nothing is really logged, only install log is for NSS part, but hey, where is the migration ? I got info, that something is wrong with connection to LDAP, but everything was correctly entered.
Debugging unsuccessful install is very problematic.

@gellért I think you need wipe DB and start again, but not sure how you can debug why not all users were migrated ...
0 Likes
davidkrotil Super Contributor.
Super Contributor.

Re: Missing users after messenger migration from 3

I stopped ArangoDB3 service, deleted folder with database files and did the import again, now whole process was successful. To your problem, in my case import imported all users from production eDirectory. Not only, which has been setup for Messenger, for example novlxregd user.

Bug ?
0 Likes
Micro Focus Frequent Contributor
Micro Focus Frequent Contributor

Re: Missing users after messenger migration from 3

Hello David,

I've cleared up and rerun the migration process at least 10 times. The results were disappointing, various number of users were missing after each run. And I cannot rerun the migration without clearing up the whole database, so I cannot add the missing users with a new migration process. After a while, I gave up and started to write my own script to migrate/create/associate/sync users with GW REST API. But this will take days or weeks.
The only log I got from the migration process was a duplicate users log, with 500 wwwrun and novlxsrv users 🙂 But those are easy to delete, and having more users is a smaller problem than missing them.

Gellért
0 Likes
davidkrotil Super Contributor.
Super Contributor.

Re: Missing users after messenger migration from 3

Can you PM-me, if you have something ? It would be fine to create Cool Solution article, I think all 100+ users Messenger sites have same problem.

Thanks
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.