Mobility 18.1.1 483 - Saves duplicate draft emails

[MLWeiner]

I'm seeing this from some Android devices, as well as Windows 10 mail. As an email is composed, every pause in typing creates another duplicate draft email in "Work in Progress" - and when the email is eventually sent those duplicates remain. I have users with thousands of emails in "Work in Progress" - all duplicates of sent mails. I thought there was a way to disable syncing drafts, but I can't locate the setting in the documentation. I would prefer not to disable draft syncing but with this problem I don't see another choice, unless this is a known issue that's slated to be fixed.

[probello]

MLWeiner,

> I'm seeing this from some Android devices, as well as Windows 10 mail.
> As an email is composed, every pause in typing creates another duplicate
> draft email in "Work in Progress" - and when the email is eventually
> sent those duplicates remain. I have users with thousands of emails in
> "Work in Progress" - all duplicates of sent mails. I thought there was
> a way to disable syncing drafts, but I can't locate the setting in the
> documentation. I would prefer not to disable draft syncing but with
> this problem I don't see another choice, unless this is a known issue
> that's slated to be fixed.

This is a known issue however we do not yet have a fix for it nor a time
frame for when that fix will be available. We do have a possible fix that
may or may not fix it. Please open an SR and refer to the possible fix in
defect 1119742.

Thanks,

Pam

[MLWeiner]

Awesome, thank you very much. Will do.

[vruzicka]

Hello,

I have verified the available fix for the emailDraft.pyc , but unfortunately we still see the issue. I do hope there is a solution available very soon.

Volkmar

[probello]

Engineering is aware of the fact that the first proposed fix is not working in all cases.  They are working on this again now so hopefully we will have a fix soon.