Highlighted
Super Contributor.
Super Contributor.
604 views

Mobility sync issues after moving user to new PO

We have lots of issues whenever we move a user with a mobility account from one PO to another. I haven't been able to pin down where things go wrong. The Mobility Manager interface says the devices are checking in and syncing yet they don't get any new mail. Sometimes we can get mail to sync but no contacts or calendars. Often times we have to resync the account, remove and recreate devices, sometimes it's all of the above. The manager does show the user in the new PO, the logs rarely show any errors.

Where do we begin looking for answers?

Thanks
Labels (1)
0 Likes
2 Replies
Highlighted
Micro Focus Expert
Micro Focus Expert

Re: Mobility sync issues after moving user to new PO

Hi,

The first thing that I would suggest is that you install DSApp on your Mobility Server: https://www.novell.com/support/kb/doc.php?id=7015282

There is a menu option for fixing user issues. Take a look at that.

Please let us know how it goes.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
0 Likes
Highlighted
New Member.

Re: Mobility sync issues after moving user to new PO

I have an old version (1.2.4) and I do this:

1. Power phone off (make sure it stays off!)
2: Remove user from Mobility
3: Wait for a short time after user is gone from the GUI. (5-10 minutes)
4: Run maintenance on users account, and move it to new PO
5: Resolve any move issues.
6: Re-add to Mobility
7: Let it fully sync.
8: Power phone back on.

This has worked well for me on ver 1.2.4
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.