Cougie Absent Member.
Absent Member.
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New GW install. GWIA keeps stopping.

Build Number:132269
Revision:18.1.0

Hi this is a brand new GW server install. Everything is working fine.
But GWIA service has stopped itself everyday for the past 3 days now. Everything is OK after I manually start it back up.

How can I find out what's causing this?

Thanks.
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7 Replies
Knowledge Partner
Knowledge Partner

Re: New GW install. GWIA keeps stopping.

On Wed, 16 Jan 2019 06:56:02 GMT, Cougie
<Cougie@no-mx.forums.microfocus.com> wrote:

>
>Build Number:132269
>Revision:18.1.0
>
>Hi this is a brand new GW server install. Everything is working fine.
>But GWIA service has stopped itself everyday for the past 3 days now.
>Everything is OK after I manually start it back up.
>
>How can I find out what's causing this?
>
>Thanks.


Make sure GWIA logging is set to verbose and review the logs.

You can also setup GWHA to automatically restart GroupWise components
(assuming this is running on Linux or OES).

--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
--
Ken
Knowledge Partner

Create and vote for enhancements!
https://www.microfocus.com/products/enhancement-request.html
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Micro Focus Expert
Micro Focus Expert

Re: New GW install. GWIA keeps stopping.

Hi,

What operating system is this GWIA server running?

If it is SLES 12 SPx or OES 2018 please implement TID 7019037. After doing so run this command:

ldd /opt/novell/groupwise/agents/bin/gwia

The only thing you are looking for in the output is this:

the libpthread.so.0 should reference /lib64/noelision/libpthread.so.0


Cheers,
Laura Buckley

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Cougie Absent Member.
Absent Member.

Re: New GW install. GWIA keeps stopping.

It's OES 2018 SLES 12 SP2

I've enabled GWIA verbose logging.

I've applied the change in TID 7019037. (Ie added /lib64/noelision to beginning of /etc/ld.so.conf and restarted GW agents.)

Output has this line: libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f9c0061a000)
I don't see "noelision" anywhere in the output.

I'll check out the GWIA log when it happens again.

Thanks.
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Micro Focus Expert
Micro Focus Expert

Re: New GW install. GWIA keeps stopping.

Hi,

Post the output of your ld.so.conf just so we can have more eyes on it for typos.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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bkesting Honored Contributor.
Honored Contributor.

Re: New GW install. GWIA keeps stopping.

Resurrecting this thread a bit......I am running GW 18.1 on SLES 12 SP3 and I too am experiencing random crashes of my GWIA. I can't seem to find anything in my logs that point to what might be happening. It might go weeks without a crash, or it might do it several times a day. Really seems random. I can manually start it back up and it comes back to life.

Is the above TID the recommended fix?
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Micro Focus Expert
Micro Focus Expert

Re: New GW install. GWIA keeps stopping.

Hi,

That TID regarding the "noelision" is a good place to start.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
If you find this post helpful, please show your appreciation and click on "Like" below...
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bkesting Honored Contributor.
Honored Contributor.

Re: New GW install. GWIA keeps stopping.

laurabuckley;2497195 wrote:
Hi,

That TID regarding the "noelision" is a good place to start.

Cheers,


Seems to be working fine now post TID implementation. Thanks
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