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New users cannot recieve outside email

I found out today that my most recent new users are not receiving mail outside of GroupWise. Messages to them get kicked back with a 550 no such recipient error. Nothing has changed on the system recently and I have looked at any settings that might have been changed and found nothing. Any ideas where to start?

Thanks,
Mark
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Knowledge Partner
Knowledge Partner

Re: New users cannot recieve outside email

On 06.03.2013 22:36, coachmp wrote:
>
> I found out today that my most recent new users are not receiving mail
> outside of GroupWise. Messages to them get kicked back with a 550 no
> such recipient error.


You have a sync problem between the Domain you were connected to when
you created these users, and the domain your GWIA is installed into.

> Nothing has changed on the system recently and I
> have looked at any settings that might have been changed and found
> nothing. Any ideas where to start?


Check the Domain (MTA) connections, especially if they're open, or if
there are a lot of messages stuck in the queues.

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Absent Member.
Absent Member.

Re: New users cannot recieve outside email

Thank you. It looks like there is a problem. The GWIA domain is showing closed in the MTA, but is showing lots of messages queued. The log file shows Unable to open connection, no response. I have checked the link configuration and it is correct. I restarted the MTA's and the connection was open for a short time, then closed again.
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Outstanding Contributor.
Outstanding Contributor.

Re: New users cannot recieve outside email

If these are on separate linux servers check that a firewall hasn't been turned on blocking the admin ports between the two.

M
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Knowledge Partner

Re: New users cannot recieve outside email

On 07.03.2013 06:06, coachmp wrote:
>
> Thank you. It looks like there is a problem. The GWIA domain is
> showing closed in the MTA, but is showing lots of messages queued.


The messags in the queue are a result of the closed state. Once the
connection between the two starts working again, they will process and
your problem resolve itself.

Did you make changes to the setu recently like e.g changing the IPs or
ports of any of the involved domains?

> The
> log file shows Unable to open connection, no response. I have checked
> the link configuration and it is correct.


Have you checked if the link configuration in C1 matches what the agents
themself show in their web interface for the links? Also, what does the
log files of the two MTAs say?

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Absent Member.
Absent Member.

Re: New users cannot recieve outside email

The linux firewalls are disabled on these two servers. I have checked the link configurations and verified they are correct. No changes have been made to this server in quite a while. Here is a sampling of the GWIA MTA log:
07:13:34 784 TCP/IP Settings:
07:13:34 784 Maximum Inbound TCP/IP Connections: 40
07:13:34 784 TCP Port for Incoming Connections: 7180
07:13:34 784 Message Transfer over SSL: Disabled
07:13:34 784 TCP Port for HTTP Connections: 7180
07:13:34 784 HTTP Refresh Rate: 60 secs
07:13:34 784 HTTP over SSL: Disabled
07:13:34 784 TCP/IP Connection Timeout: 40
07:13:34 784 TCP/IP Data Timeout: 40
07:13:34 784 Event Log Settings:
07:13:34 784 Log Level:
07:13:34 784 Disk Logging: Yes
07:13:34 784 Log Directory: /var/log/novell/groupwise/soweb.mta
07:13:34 784 Maximum Log File Age: 30 Days
07:13:34 784 Maximum Log Disk Space: 102400 Kilobytes
07:13:34 784 Performance Settings:
07:13:34 784 Additional High Priority Scanner Thread: Yes
07:13:34 784 Additional Mail Priority Scanner Thread: Yes
07:13:34 784 Low Priority Scan Cycle: 15 Seconds
07:13:34 784 High Priority Scan Cycle: 5 Seconds
07:13:34 784 Message Log Settings:
07:13:34 784 Message logging disabled (/NOMSGLOG)
07:13:34 784 Scheduled Event Settings:
07:13:34 784 Today's eDirectory User Sync Event Times:
07:13:34 784 01:00:27
07:13:34 784 01:00:27,
07:13:36 912 soweb: Domain now open
07:14:04 224 MTP: Waiting for busy LISTEN socket to become available.
07:14:34 224 MTP: Waiting for busy LISTEN socket to become available.
07:15:05 224 MTP: Waiting for busy LISTEN socket to become available.
07:15:35 224 TCP/IP: Closed for inbound traffic
07:15:35 224 MTP: Waiting for busy LISTEN socket to become available.
07:16:05 224 MTP: Waiting for busy LISTEN socket to become available.
07:16:35 224 MTP: Waiting for busy LISTEN socket to become available.
07:17:05 224 MTP: Waiting for busy LISTEN socket to become available.
07:17:35 224 MTP: Waiting for busy LISTEN socket to become available.
07:18:06 224 MTP: Waiting for busy LISTEN socket to become available.
07:18:36 224 MTP: Waiting for busy LISTEN socket to become available.
07:19:06 224 MTP: Waiting for busy LISTEN socket to become available.
07:19:36 224 MTP: Waiting for busy LISTEN socket to become available.
07:20:06 224 MTP: Waiting for busy LISTEN socket to become available.
07:20:36 224 MTP: Waiting for busy LISTEN socket to become available.
07:21:06 224 MTP: Waiting for busy LISTEN socket to become available.
07:21:37 224 MTP: Waiting for busy LISTEN socket to become available.
07:22:07 224 MTP: Waiting for busy LISTEN socket to become available.
07:22:37 224 MTP: Waiting for busy LISTEN socket to become available.
07:23:07 224 MTP: Waiting for busy LISTEN socket to become available.
07:23:37 224 MTP: Waiting for busy LISTEN socket to become available.
07:24:07 224 MTP: Waiting for busy LISTEN socket to become available.
07:24:38 224 MTP: Waiting for busy LISTEN socket to become available.
07:25:08 224 MTP: Waiting for busy LISTEN socket to become available.
07:25:38 224 MTP: Waiting for busy LISTEN socket to become available.
07:25:52 608 RTR: soweb: 00000b4f.00A: Routing /data/grpwise/soweb/mslocal/gwinprog/2/00000b4f.00A (2 kb)
07:25:52 608 RTR: soweb: 00000b50.00A: Routing /data/grpwise/soweb/mslocal/gwinprog/2/00000b50.00A (1 kb)
07:25:52 608 RTR: soweb: 00000b51.00A: Routing /data/grpwise/soweb/mslocal/gwinprog/2/00000b51.00A (1 kb)
07:25:52 608 RTR: soweb: 00000b52.00A: Routing /data/grpwise/soweb/mslocal/gwinprog/2/00000b52.00A (3 kb)
07:25:52 608 RTR: soweb: 00000b53.00A: Routing /data/grpwise/soweb/mslocal/gwinprog/2/00000b53.00A (1 kb)
07:25:52 608 RTR: soweb: 00000b54.00A: Routing /data/grpwise/soweb/mslocal/gwinprog/2/00000b54.00A (3 kb)
07:26:08 224 MTP: Waiting for busy LISTEN socket to become available.
07:26:38 224 MTP: Waiting for busy LISTEN socket to become available.
07:27:08 224 MTP: Waiting for busy LISTEN socket to become available.
07:27:55 224 MTP: Waiting for busy LISTEN socket to become available.
07:28:25 224 MTP: Waiting for busy LISTEN socket to become available.
07:28:55 224 MTP: Waiting for busy LISTEN socket to become available.
07:29:25 224 MTP: Waiting for busy LISTEN socket to become available.
07:29:56 224 MTP: Waiting for busy LISTEN socket to become available.
07:30:26 224 MTP: Waiting for busy LISTEN socket to become available.
07:30:56 224 MTP: Waiting for busy LISTEN socket to become available.
07:31:26 224 MTP: Waiting for busy LISTEN socket to become available.
07:31:56 224 MTP: Waiting for busy LISTEN socket to become available.
07:32:26 224 MTP: Waiting for busy LISTEN socket to become available.
07:32:57 224 MTP: Waiting for busy LISTEN socket to become available.
07:33:27 224 MTP: Waiting for busy LISTEN socket to become available.

Here is a sampling of the GW Server MTA log:
06:52:49 176 TCP/IP Settings:
06:52:49 176 Maximum Inbound TCP/IP Connections: 40
06:52:49 176 TCP Port for Incoming Connections: 7100
06:52:49 176 Message Transfer over SSL: Disabled
06:52:49 176 TCP Port for HTTP Connections: 7180
06:52:49 176 HTTP Refresh Rate: 60 secs
06:52:49 176 HTTP over SSL: Disabled
06:52:49 176 TCP/IP Connection Timeout: 40
06:52:49 176 TCP/IP Data Timeout: 40
06:52:49 176 Event Log Settings:
06:52:49 176 Log Level:
06:52:49 176 Disk Logging: Yes
06:52:49 176 Log Directory: /data/grpwise/sodm_sec/Logs
06:52:49 176 Maximum Log File Age: 7 Days
06:52:49 176 Maximum Log Disk Space: 7345 Kilobytes
06:52:49 176 Performance Settings:
06:52:49 176 Additional High Priority Scanner Thread: No
06:52:49 176 Additional Mail Priority Scanner Thread: No
06:52:49 176 Low Priority Scan Cycle: 15 Seconds
06:52:49 176 High Priority Scan Cycle: 5 Seconds
06:52:49 176 Message Log Settings:
06:52:49 176 Message Log Directory: /data/grpwise/sodm_sec/Logs
06:52:49 176 Track Messages: On
06:52:49 176 Track Delivery Reports: On
06:52:49 176 Track Status Reports: On
06:52:49 176 Track Admin Traffic: Off
06:52:49 176 Correlate Delivery Reports: On
06:52:49 176 Collect Extended Information: Off
06:52:49 176 Expire Records after How Many Days: 5
06:52:49 176 Message Log Database Size: 4852736 bytes
06:52:49 176 Message Logging Enabled: Yes
06:52:49 176 Scheduled Event Settings:
06:52:49 176 Today's eDirectory User Sync Event Times:
06:52:49 176 01:00:01
06:52:50 576 Shutdown of Threads
06:52:51 576 Shutdown of Threads
06:52:51 912 Starting GWHTTP-Listener
06:52:54 576 DIS: MTA restart completed
06:52:54 576 GWIA: Gateway now open
06:52:54 576 DMS: Domain now open
06:52:54 576 page: Domain now open
06:52:54 576 page1: Domain now open
06:52:54 576 sopo_sec: Post office now open
06:52:54 576 da_dmn: Domain now open
06:52:54 576 DET: Domain now open
06:52:54 576 DSS: Domain now open
06:52:54 576 PRO_DMN: Domain now open
06:52:54 576 SBTGW65D: Domain now open
06:52:54 576 soweb: Domain now open
06:52:54 576 STANCO_1: Domain now open
06:52:54 576 GWAPI: Domain now open
06:52:54 576 sbtgwia: Domain now open
06:52:54 576 sbtwebac: Domain now open
06:52:54 576 WEB: Domain now open
06:52:54 576 webacc: Domain now open
06:52:54 760 Test: Closure reason: Undefined Link
06:52:54 760 Test: Domain now closed
06:52:56 128 RTR: sodm_sec: 002b70fc.D54: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b70fc.D54 (7 kb)
06:52:56 768 sodm_sec: Domain now open
06:52:56 472 WEBAC80A: Gateway now open
06:53:27 128 RTR: sodm_sec: 002b70ff.I24: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b70ff.I24 (3 kb)
06:53:27 128 RTR: sodm_sec: 002b70fd.005: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b70fd.005 (1 kb)
06:53:27 128 RTR: sodm_sec: 002b70fe.005: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b70fe.005 (1 kb)
06:53:28 128 RTR: sodm_sec: 002b7100.L94: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7100.L94 (215 kb)
06:53:41 128 RTR: sodm_sec: 002b7101.ZY5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7101.ZY5 (2 kb)
06:53:58 616 MTP: (IP of GWIA SERVER): Unexpected packet received [4D20]
06:53:58 616 MTP: soweb-ipS0: Unable to open connection 0xB305. Address = (IP of GWIA SERVER), Port = 7180
06:53:58 616 soweb: Domain now closed
06:54:48 128 RTR: sodm_sec: 002b7102.VU5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7102.VU5 (2 kb)
06:55:00 128 RTR: sodm_sec: 002b7105.000: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/0/002b7105.000 (1 kb)
06:55:00 128 RTR: sodm_sec: 002b7106.000: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/0/002b7106.000 (1 kb)
06:55:15 128 RTR: sodm_sec: 002b7107.VU5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7107.VU5 (2 kb)
06:55:25 128 RTR: sodm_sec: 002b7108.D5C: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7108.D5C (2 kb)
06:56:55 128 RTR: sodm_sec: 002b7109.IF5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7109.IF5 (2 kb)
06:56:55 128 RTR: sodm_sec: 002b710a.IF5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b710a.IF5 (2 kb)
06:56:55 128 RTR: sodm_sec: 002b710b.DL5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b710b.DL5 (2 kb)
06:56:55 128 RTR: sodm_sec: 002b710c.IF5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b710c.IF5 (2 kb)
06:57:02 128 RTR: sodm_sec: 002b710d.IF5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b710d.IF5 (2 kb)
06:57:02 128 RTR: sodm_sec: 002b710e.IF5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b710e.IF5 (2 kb)
06:57:02 128 RTR: sodm_sec: 002b710f.IF5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b710f.IF5 (2 kb)
06:57:11 128 RTR: sodm_sec: 002b7110.A24: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7110.A24 (4 kb)
06:57:42 128 RTR: sodm_sec: 002b7111.005: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7111.005 (1 kb)
07:00:26 128 RTR: sodm_sec: 002b7112.7M4: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7112.7M4 (7 kb)
07:00:45 128 RTR: sodm_sec: 002b7113.005: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7113.005 (1 kb)
07:00:51 128 RTR: sodm_sec: 002b7114.QA4: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7114.QA4 (5 kb)
07:00:53 128 RTR: sodm_sec: 002b7115.QA5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7115.QA5 (2 kb)
07:00:54 128 RTR: sodm_sec: 002b7116.QA5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7116.QA5 (2 kb)
07:03:21 128 RTR: sodm_sec: 002b7117.ZY5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7117.ZY5 (2 kb)
07:04:05 616 MTP: soweb-ipS0: Unable to open connection 0x8925. Address = (IP of GWIA SERVER), Port = 7180
07:06:31 128 RTR: sodm_sec: 002b7118.625: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7118.625 (2 kb)
07:09:23 128 RTR: sodm_sec: 002b7119.HS5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7119.HS5 (2 kb)
07:12:26 128 RTR: sodm_sec: 002b711a.1I4: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b711a.1I4 (5 kb)
07:12:32 128 RTR: sodm_sec: 002b711b.1I5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b711b.1I5 (2 kb)
07:14:14 616 MTP: (IP of GWIA SERVER): Unexpected packet received [4D20]
07:14:14 616 MTP: soweb-ipS0: Unable to open connection 0xB305. Address = (IP of GWIA SERVER), Port = 7180
07:14:52 128 RTR: sodm_sec: 002b711c.005: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b711c.005 (1 kb)
07:15:13 128 RTR: sodm_sec: 002b711d.WD4: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b711d.WD4 (139 kb)
07:15:33 128 RTR: sodm_sec: 002b711e.005: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b711e.005 (1 kb)
07:16:23 128 RTR: sodm_sec: 002b711f.DL5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b711f.DL5 (2 kb)
07:18:34 128 RTR: sodm_sec: 002b7120.DL5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7120.DL5 (2 kb)
07:21:37 128 RTR: sodm_sec: 002b7121.L94: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7121.L94 (72 kb)
07:22:49 128 RTR: sodm_sec: 002b7122.6C4: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7122.6C4 (14 kb)
07:22:51 128 RTR: sodm_sec: 002b7123.6C5: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7123.6C5 (2 kb)
07:23:04 128 RTR: sodm_sec: 002b7124.625: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/5/002b7124.625 (2 kb)
07:24:16 128 RTR: sodm_sec: 002b7125.L94: Routing /data/grpwise/sodm_sec/mslocal/gwinprog/4/002b7125.L94 (47 kb)
07:24:25 616 MTP: (IP of GWIA SERVER): Unexpected packet received [4D20]
07:24:25 616 MTP: soweb-ipS0: Unable to open connection 0xB305. Address = (IP of GWIA SERVER), Port = 7180
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Knowledge Partner
Knowledge Partner

Re: New users cannot recieve outside email

Hi.

On 07.03.2013 19:46, coachmp wrote:
> 07:13:34 784 TCP Port for Incoming Connections: 7180

^^^^

> 07:13:34 784 Message Transfer over SSL: Disabled
> 07:13:34 784 TCP Port for HTTP Connections: 7180

^^^^

That looks like a problem. Can't have MTP and HTTP on the same port.

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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