franz_stechaune Absent Member.
Absent Member.
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No Mail-Icon in Status bar with Samsung-Phones

hi,

after we updated our GMS to Version: 14.2.0 Build: 279, we have the problem that there is no Mail-Icon (when you receive a new message) in the Status bar. This happens just with Samsung-Mobile-Phones.

I tried to change the sync-options on my Phone to "every 5min" and "push" but nothing happens. Also i unchecked and checked the option "show notification in status bar" on my phone.
If i send an email to my privat accounts ( imap and pop3 also configured in my default Samsung E-Mail App ) the mail-icon appears. so i think its not a samsung-problem.

The email-count at the email-app-symbol is correct when i get mails. just the icon in the status bar is missing.
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4 Replies
Knowledge Partner
Knowledge Partner

Re: No Mail-Icon in Status bar with Samsung-Phones

Franz stechauner,
> The email-count at the email-app-symbol is correct when i get mails.
> just the icon in the status bar is missing.


FWIW, same here. From a quick googling it seems to be common. Should
have nothing to do with GMS, but rather an Android issue.

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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Knowledge Partner
Knowledge Partner

Re: No Mail-Icon in Status bar with Samsung-Phones

I have not tried this myself:
http://forums.androidcentral.com/verizon-samsung-galaxy-s4/523481-lollipop-no-email-notifications.html

--
Anders Gustafsson (NKP)
The Aaland Islands (N60 E20)

Have an idea for a product enhancement? Please visit:
https://www.novell.com/products/enhancement-request.html

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snielson1 Absent Member.
Absent Member.

Re: No Mail-Icon in Status bar with Samsung-Phones

This may be related to GMS defect 962848, where notifications weren't working properly on Samsung devices.
I would suggest opening a service request, to receive this fixed sync.pyc

Shane Nielson Kind of alright at doing stuff with the computer thing
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franz_stechaune Absent Member.
Absent Member.

Re: No Mail-Icon in Status bar with Samsung-Phones

snielson;2418797 wrote:
This may be related to GMS defect 962848, where notifications weren't working properly on Samsung devices.
I would suggest opening a service request, to receive this fixed sync.pyc


Thx for the Info. Now i replaced the sync.pyc and it works. i tried it on our second gms where my account is located but after i reinitialize my User my mobilephone shows 4 same Inbox Folders. After i deleted the account from my phone and create a new one it works but thats no solution for our Company. I am honest i didnt try to resync my device on the gms (just reinitialize). Maybe this will help? I cant reproduce this because there are no other samsung devices on our second gms.....
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