Highlighted
Trusted Contributor.
Trusted Contributor.
460 views

OLE send e-mail GroupWise 2018 client

Hi All,

I could not find other users talking about this with GroupWise 2018 so I wanted to see if others had a solution.  We have a windows 7 x64 user that was upgraded from 2014r2 to 2018 and he says we broke his mail button to make the current excel file an attachment in a new message.  Office button/Send/E-mail and he gets an error Microsoft Office Excel : "General mail failure.  Quit Microsoft Office Excel, restart the mail system, and try again."  He can attach excel files from his desktop to a new message and from Adobe Acrobat DC he can "File/Share file/Attache to Email" with no issues.  The GW version is 18.0.2 2/22/2019 Build 132918

Thanks,

Joe

Labels (1)
0 Likes
7 Replies
Highlighted
Trusted Contributor.
Trusted Contributor.

Hi All,

I am testing with18.1.1 to see if the fix happened with a newer client.

Thanks,

Joe

0 Likes
Highlighted
Outstanding Contributor.
Outstanding Contributor.

This works for me in latest 18.1.1
Is it resolved for you on most recent available patch or FTF?
0 Likes
Highlighted
Trusted Contributor.
Trusted Contributor.

I can open a pdf with Acrobat PDF files to attach to an email where GW Clinet 18.1.1 Build 134974 is the mail handler, I can get Right-Click/Send To/GroupWise Recipient to work. I can get Excel 2007 x86 on Windows 7 x64 to work as administrator but not as a local user joe.

0 Likes
Highlighted
Trusted Contributor.
Trusted Contributor.

What version of office do you have?  I have 32 bit Office 2007 on windows 7 and windows 10

0 Likes
Highlighted
Outstanding Contributor.
Outstanding Contributor.

365, 1908 Branch. 64 bit

Will retest Monday
0 Likes
Highlighted
Trusted Contributor.
Trusted Contributor.

Did o365 work? 

Our users swear in IT we are trying to hurt them by making the mail to not work for them.

0 Likes
Highlighted
Trusted Contributor.
Trusted Contributor.

Well the things that work:

adobe acrobat DC share as mail 

explorer shell right click and send to email recipient

wordpad and using the "Send in Email" menu

 

so the only thing broken is MS word and MS excel from 2007

 

0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.