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Absent Member.
Absent Member.
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Office 2013 Service Pack 1 Breaks Mailto association

Upon install of MS Office 2013 SP1 istalls an outlook component called "Social Connector". Once installed, it replaces the mailto association from groupwise. I have held back the patch until I find a way to suppress this component from installing and breaking the mailto association.

Does anybody have any suggestions for getting around this?
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Micro Focus Expert
Micro Focus Expert

Hi,

Is this on 32bit or 64bit platforms?

Windows 7 or 8?

Cheers,
Laura Buckley

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Absent Member.
Absent Member.

Office 2013 x86 on Windows 7 x64

Attached are some pictures that can illustrate what is going on.




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Micro Focus Expert
Micro Focus Expert

Hi,

Here's a quote from a colleague:

from here it looks like a really bad bug in Office2013.

I had GW2012 installed, with Microsoft CDO1.21 as the mapi version.
Install Office 2013 *without* outlook does the following which:

1. Overwrites c:\windows\syswow64\mapisvc.inf, essentially removing all
installed MAPI services.

2. Somehow corrupts the mapi profile, quite possibly it's just a result
of the issue in 1, or maybe some other activity of the Office2013
installer. The Groupwise Profile is still there, but the services are
listed as ??? In Groupwise, te addressbook is empty after that, and
auto-completion stops working.

One possible fix without reinstalling GW completely:

Copy back a good version of mapisvc.inf, and then fix the Groupwise Mail
profile by adding back the (now available again) groupwise services.


Perhaps this will point you in the right direction.

Let us know how it goes.

Cheers,
Laura Buckley

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Absent Member.
Absent Member.

Thanks for your reply. Re-installing the client will be my last resort I think 😛 Any idea if it is possible to customize a service pack install or customize the service pack itself? This is a very disruptive problem. Be nice if Novell engaged Microsoft on this one.
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Honored Contributor.
Honored Contributor.

I saw a similar thing last week. In this case Adobe Acrobat's email function was trying to launch Outlook.
Our fix was to check both these locations and set accordingly:



Let us know if it works for you.

--
Gordon
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Absent Member.
Absent Member.

Hi all, we began recently to update to Office 2013. Now, on many of our workstations the mailto protocol doesn't work and, on some workstations, it does work. These workstations are running Windows 7 Ent SP1 French with the GroupWise 2012 SP3 client. In other words when we try to send PDF form we just finish filling up using the mailto feature, for example, then we get an error about some gwmsp1.dll file, that the profile is missing, etc. So does anyone ever found a way to fix this?

Thanks in advance for the help!
GuillaumeBDEB
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Knowledge Partner
Knowledge Partner

In article <GuillaumeBDEB.6yabfz@no-mx.forums.microfocus.com>,
GuillaumeBDEB wrote:
> Hi all, we began recently to update to Office 2013


32 or 64 bit?
Are they all exactly the same edition/variant?
There were issues with some editions messing up all MAPI associations,
especially when OutLook was excluded from the install (apparent logic,
if no OutLook, then no email needed?!?!).



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Hi konecnya, the last tests I did help me to clarify the situation. On a Windows 7 x64 Ent SP1 Fr, I installed the GroupWise 2012 SP3 client x86. Then, if I install the MS Office 2013 Pro Plus with SP1 x86, including Outlook, then the "Mailto" in my pdf won't work. But if I install the MS Office 2013 this time without the Outlook component then it's working normally. This seems to be only a workaround for the problem. I would prefer to find a way to still be able to install Outlook on the same computer. I work for school where Outlook is needed in some classes.

Thanks again for the help!
GuillaumeBDEB

konecnya;2398261 wrote:
In article <GuillaumeBDEB.6yabfz@no-mx.forums.microfocus.com>,
GuillaumeBDEB wrote:
> Hi all, we began recently to update to Office 2013


32 or 64 bit?
Are they all exactly the same edition/variant?
There were issues with some editions messing up all MAPI associations,
especially when OutLook was excluded from the install (apparent logic,
if no OutLook, then no email needed?!?!).



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!
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Knowledge Partner
Knowledge Partner

In article <GuillaumeBDEB.6yyhco@no-mx.forums.microfocus.com>,
GuillaumeBDEB wrote:
> the "Mailto" in my pdf won't work.


What application is being used for these PDFs?
I bet there is a setting, possibly in the registry, that points the app
towards the email provider and that is what is getting messed up. If we
can find that, it becomes an easy fix with a registry file.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please
show your appreciation by clicking on the star below. Thanks!

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Andy of Konecny Consulting in Toronto
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Knowledge Partner
Knowledge Partner

Hi.

Am 23.06.2015 um 22:16 schrieb GuillaumeBDEB:
>
> Hi konecnya, the last tests I did help me to clarify the situation. On a
> Windows 7 x64 Ent SP1 Fr, I installed the GroupWise 2012 SP3 client x86.
> Then, if I install the MS Office 2013 Pro Plus with SP1 x86, including
> Outlook, then the "Mailto" in my pdf won't work. But if I install the MS
> Office 2013 this time without the Outlook component then it's working
> normally. This seems to be only a workaround for the problem. I would
> prefer to find a way to still be able to install Outlook on the same
> computer. I work for school where Outlook is needed in some classes.



For the record: Installing Outlook and Groupwise on the same Computer is
and always was a source of severe issues and frustration. On top,
usually, if at all, only one version combination is supported.

What you see is also unfortunately absolutely "normal", and has always
been the case. If you install office or outlook seperately *after*
installign Groupwise, it will break Groupwise. Always, no exception,
ever since Outlook exist.

In such a scenario, you have to install Groupwise after Outlook. In your
case, that means again..

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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Absent Member.
Absent Member.

Hi mrosen, for your information for the last 10 years we installed Novell GroupWise with MS Office (2003, 2007, etc. with full installation including Outlook) and we never had this problem before. The problem only appeared when we installed MS Office 2013 with SP1. And, by the way, I already tried to uninstall Outlook, to uninstall and reinstall Novell GroupWise, to disable the "Social Connector" in Outlook, to import the registry keys about the Mailto protocol from another working computer, etc. So far, nothing works. And I don't think the problem is with Novell GroupWise. All my tests point to a problem with the MS Office 2013 SP1. I'm only writing in this forum in case someone else have seen this problem before and know how to fix this.

Many users we have use Novell GroupWise for work and MS Outlook for personal use. It's maybe not recommended but it works.

Have a good day!

mrosen;2398945 wrote:
Hi.

Am 23.06.2015 um 22:16 schrieb GuillaumeBDEB:
>
> Hi konecnya, the last tests I did help me to clarify the situation. On a
> Windows 7 x64 Ent SP1 Fr, I installed the GroupWise 2012 SP3 client x86.
> Then, if I install the MS Office 2013 Pro Plus with SP1 x86, including
> Outlook, then the "Mailto" in my pdf won't work. But if I install the MS
> Office 2013 this time without the Outlook component then it's working
> normally. This seems to be only a workaround for the problem. I would
> prefer to find a way to still be able to install Outlook on the same
> computer. I work for school where Outlook is needed in some classes.



For the record: Installing Outlook and Groupwise on the same Computer is
and always was a source of severe issues and frustration. On top,
usually, if at all, only one version combination is supported.

What you see is also unfortunately absolutely "normal", and has always
been the case. If you install office or outlook seperately *after*
installign Groupwise, it will break Groupwise. Always, no exception,
ever since Outlook exist.

In such a scenario, you have to install Groupwise after Outlook. In your
case, that means again..

CU,
--
Massimo Rosen
Novell Knowledge Partner
No emails please!
http://www.cfc-it.de
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