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Absent Member.
Absent Member.
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One user has html Option Greyed out.


We use GW2014R2



I have one user who can read mail in html but cannot create mail in html. HTML for this user is greyed out. In the client settings Compose html is set as the default. In GW admin console, the user settings for that user also has Compose View html set as the default and Allowed Plain text and HTML (default) is also ticked.



If I use GW on her machine html works fine.



I've never seen this before. Stumped.



thanks for listening. 🙂



Thomas
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Micro Focus Expert
Micro Focus Expert

Re: One user has html Option Greyed out.

Hi Thomas,

I recommend doing maintenance (gwcheck) with the Reset Clients Options selected.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Knowledge Partner
Knowledge Partner

Re: One user has html Option Greyed out.

On 15.03.2018 03:46, Thomas Roberts wrote:

>
> If I use GW on her machine html works fine.
>


Here's the important question: When being logged locally into Windows as
her, or as you? If as her, aka the same windows profile, it's likely a
problem in the groupwise database.

If as you, aka a different user profile, then it's more likely that it's
a problem with her windows user profile.

If the latter, crosscheck with the user profile the same but changing
the user in GW.

CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
CU,
--
Massimo Rosen
Micro Focus Knowledge Partner
No emails please!
http://www.cfc-it.de
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