Highlighted
Absent Member.
Absent Member.
626 views

Outlook 2013 Crashes During Initial Email download

GroupWise 2012 sp3 running on Windows 2008r2. Mobility Services 2.1. We upgraded on 4/18/15. We are trying to set this up on his Outlook 2013. Everything works until it downloads 406 emails. Outlook then crashes and restarts. The next time it tries to receive, it crashes and restarts again. He has been running IMAP for years with no problems. Is there a limit on how many emails can be downloaded via Mobility Services?

Thanks,
Bill
Labels (1)
0 Likes
2 Replies
Highlighted
Knowledge Partner
Knowledge Partner

Re: Outlook 2013 Crashes During Initial Email download

In article <5542012F.E7CB.0028.3@pubpress.com>, Billp@pubpress.com wrote:
> GroupWise 2012 sp3 running on Windows 2008r2. Mobility Services 2.1. We upgraded on 4/18/15.
> We are trying to set this up on his Outlook 2013.
> Everything works until it downloads 406 emails. Outlook then crashes and restarts.
> The next time it tries to receive, it crashes and restarts again.
> He has been running IMAP for years with no problems. Is there a limit on how many
> emails can be downloaded via Mobility Services?


None that I am aware of.
I've seen users with many more emails in their systems syncing to their mobile devices, so it isn't a limit on that
side. I would doubt Outlook would have such a low limit, but it a new function with Outlook to use Active Sync.

Does the number of messages change as more messages are received or deleted?
What does GMS show for the connection after this crash?
Which Windows is Outlook running on?
How much RAM?, Doe C: have lots of room on it?

First things I would look at are to make sure a basic health cleanup on the PC as I've found that solves a bunch of
problems as well as making it easier if more trouble shooting is needed.



Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
If you find a post helpful and are logged in the Web interface, please show your appreciation by clicking on the star
below. Thanks!

___
“i’ve sworn an oath of solitude til the blight is purged from these lands”
Andy of Konecny Consulting in Toronto
Knowledge Partner Profile
If you find a post helpful, click the Like button below. Thanks!
0 Likes
Highlighted
Absent Member.
Absent Member.

Re: Outlook 2013 Crashes During Initial Email download

"billp@pubpress.com" wrote:

> Is there a limit on how many emails can be downloaded via Mobility Services?


No. However, if it's always crashing at the same place, it could be related to
a specific message. I've not used Outlook 2013 (not a Windows person), but I'm
using the iOS Outlook client with no issues. And of course, it's "first look".


Do you see anything in the mobility log when this happens?

--
Danita
Novell Knowledge Partner
GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


If you find this post helpful and are logged into the web interface,
show your appreciation and click on the star below...





Are you a GroupWise Power Administrator? Join our site at
http://www.caledonia.net/register
0 Likes
The opinions expressed above are the personal opinions of the authors, not of Micro Focus. By using this site, you accept the Terms of Use and Rules of Participation. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.) and Hewlett Packard Enterprise Company. As of September 1, 2017, the Material is now offered by Micro Focus, a separately owned and operated company. Any reference to the HP and Hewlett Packard Enterprise/HPE marks is historical in nature, and the HP and Hewlett Packard Enterprise/HPE marks are the property of their respective owners.