eric2001
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Outlook 2013 with GMS 2.1 build 230

We have had a lot of good experiences so far using Outlook 2013 w/ GMS 2.1. A couple of times we've had some strange odd things happen. It could be because we don't know what's going on behind the scenes.

One user flat out can't use it. We create a profile (as per the docs). Outlook opens, doesn't complain and sits there. forever. without ever showing any mail, calendar or contacts. If we build another profile on that PC, it works great. We went to another PC that Outlook 2013 w/ GMS 2.1 was working on already and created a new profile for that first user and it didn't work there either. Yes this user is in the GMS admin console and yes we see another device called Windows Outlook15 protocol 14.0 as a device that user is using.

Another issue we have is one user can work just fine from home, but not at work. It's not a DNS issue since other Outlook users work fine from work. Each time we tear down Outlook, or the profile and try again, another occurance of WindowsOutlook15 shows up as a device in their GMS user screen. BTW, other profiles can be made with this users PC and they work fine.

We were wondering if perhaps GMS 2.1 only allows one occurance of WindowsOutlook15 in their device list.

Anyone having these issues? Other than that, incredible leap forward. I wish we had seen this sort of thing 10 years ago.
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dzanre1 Absent Member.
Absent Member.

Re: Outlook 2013 with GMS 2.1 build 230

Eric2001 wrote:

> We were wondering if perhaps GMS 2.1 only allows one occurance of
> WindowsOutlook15 in their device list.


Not to my knowledge. You can limit the number of devices in total, but I'm not
aware that there is a way to limit "Outlook" to only one device. That said, I
have Outlook on my iOS device that will connect with ONE user, but not another.
The Outlook support people don't seem to get that there are ActiveSync servers
that are not Exchange - hehe - so I'm trying to educate them to see if there is
a problem on their side. While my issue is with the iOS app, I'll report back
if I find anything that seems just "Outlook" in general.

--
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eric2001
New Member.

Re: Outlook 2013 with GMS 2.1 build 230

WE are definitely noticing that sometimes the profiles we build on PCs are limited to one month of mail. Sometimes we get all the mail. Get this. Sometimes the exact same user can get all the mail on their home computer using outlook 2013, but in the office, they can only get 1 month of it. The docs show a sliding bar for OFFLINE SETTINGS when you are setting up the profile, but we don't see that all the time. Seems like when we see it, we can have all our mail. When we don't see it, it's limiting us for some unknown reason to 1 month of mail.

I can definitely see where GMS will have to evolve and let individual devices have individual characteristics.

It's a start. It may be a very very late start, but it's a start. IT's definitely version 1.0 at the moment.
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Knowledge Partner
Knowledge Partner

Re: Outlook 2013 with GMS 2.1 build 230

In article <Eric2001.6udz4n@no-mx.forums.novell.com>, Eric2001 wrote:
> sometimes the profiles we build on PCs
> are limited to one month of mail. Sometimes we get all the mail. Get
> this. Sometimes the exact same user can get all the mail on their home
> computer using outlook 2013, but in the office, they can only get 1
> month of it. The docs show a sliding bar for OFFLINE SETTINGS when you
> are setting up the profile, but we don't see that all the time. Seems
> like when we see it, we can have all our mail. When we don't see it,
> it's limiting us for some unknown reason to 1 month of mail.
>

Part of what you appear to be tripping over is that GMS only holds and
replicates a limited amount of mail. By default 30 days and messages under
500KB. That you are getting more than that indicates they've got a way
around that for some platforms, but that it doesn't work properly yet.
Those testing with Outlook or who have increased those defaults should
watch your GMS disk space use to make sure it isn't running out. Server
commands to keep on top of it are
df -h
du /var/lib/datasync -h --max-depth=1
first is to check total drive usage, second is to what GMS is directly
using including the cached mail.

> It's a start. It may be a very very late start, but it's a start. IT's
> definitely version 1.0 at the moment.

Actually as they do specify that this is just a 'Technology Demonstrator',
it is more clearly a 0.x version.
From the Docs:
"This Outlook First Look is provided as is. While it is not an officially
supported configuration, we intend to support it in a future release. We
encourage you to explore this new functionality and help us improve it."
Your reports here are certainly a part of helping improve it.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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eric2001
New Member.

Re: Outlook 2013 with GMS 2.1 build 230

I hear you Andy, we realize we are on a so far non supported feature. Where else can you chat about what you're finding and hopefully find folks that have solved these issues if they are solveable? Any positive solutions are always welcomed.
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Micro Focus Expert
Micro Focus Expert

Re: Outlook 2013 with GMS 2.1 build 230

Hi,

Personally I think that you should keep posting your issues here so that we can all engage in meaningful discussions 😉

Just some thoughts that I had... where a person can, or example, work at home but not at work, is there a difference in the Outlook 2013 install - I am particularly referring to 32Bit vs 64Bit ??

Do some digging into that and please do let us know if you pick up anything in this regard.

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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Micro Focus Expert
Micro Focus Expert

Re: Outlook 2013 with GMS 2.1 build 230

Hi

Further to what I've posted above, I've been doing some more thinking....

The user whose account won't work on any PC/Profile.... to rule out an issue with GMS, have you tried using that account on a mobile device eg. iPad? If this doesn't work then GMS is your issue and not Outlook.

Just throwing some suggestions out there 😉

Cheers,
Laura Buckley

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dzanre1 Absent Member.
Absent Member.

Re: Outlook 2013 with GMS 2.1 build 230

Eric2001 wrote:

> WE are definitely noticing that sometimes the profiles we build on PCs are
> limited to one month of mail.


I'm coming in to this late, but let's look at a couple of things:

1. Under Config|Device, what is the maximum number of days you have set? Two
years is the maximum that you can define - so when you say they get all of their
mail, it can't be more than this, even if they choose "unlimited" or "all" for
the request.

2. I have this sneaking suspicion that somehow the users who are getting "all"
of their mail are not actually using GMS, but are using Windows messaging
instead.

--
Danita
Novell Knowledge Partner
GroupWise Mobility Service 2.0 Guide - http://bit.ly/1cv13RE


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show your appreciation and click on the star below...





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Knowledge Partner
Knowledge Partner

Re: Outlook 2013 with GMS 2.1 build 230

In article <Eric2001.6v1hfb@no-mx.forums.novell.com>, Eric2001 wrote:
> I hear you Andy, we realize we are on a so far non supported feature.
> Where else can you chat about what you're finding and hopefully find
> folks that have solved these issues if they are solveable? Any positive
> solutions are always welcomed.


As Laura mentioned, lets keep the conversation here. This is the
community self support area and this certainly counts as such. Just
remember that most of us are volunteers here because we love the tech and
tend to learn by helping. Also that our 'day' jobs can sometimes keep us
away, but then that is a part of how Laura and I often tag team on an
issue.
As I'm in an Outlook free zone, there isn't much I can test directly, but
we can certainly work all together on this starting with the questions
Laura and Danita have asked.
One thing we might need to check is to compare some packet captures
between the different systems to see where they connect when syncing mail.
I.e. Where are they talking with and on what protocols/ports


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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eric2001
New Member.

Re: Outlook 2013 with GMS 2.1 build 230

Ok I talked to the home users who first reported that they were getting all their mail, while in the office they were only getting one month. Turns out this is not true. They have told me that when they installed outlook 2013 at home (perhaps the OEM version) they do get a slider bar like the documentation shows, that insinuates the "all" mail feature. None of these home users have selected "all" with the slider because they were afraid they would get too much mail on their home machines. I suspect if they did slide the bar to "all" they would be limited by what the GMS configs have set as the maximum. By the way, speaking of that, we found bumping that maximum up to 60 days from 30 had a nominal effect on the disk space. We plan to inch that up as we continue testing.

Here's what we are finding still gives us troubles.

1. some users, after setting up their GW profile w/ Outlook 2013 on their desktops, flat out cannot get any mail. Mail client just sits there with nothing happening. Yet, if we make a new profile with their neighbors credentials, it works just fine. So far no rhyme or reason to that one.

2. this is really a big issue and preventing us from full scale allowing Outlook 2013 to roll out as an option. Address books. We are finding about 50% of the time, the address books do not sync reliably, sometimes not at all. Some users don't get all the names of their address books, yet they do on their smart phones. Some users get NO names from their address books. Some users get all names from their address books. These same users can go home, install Outlook 2013 and their address books may or may not be fully populated. We've been doing some tests w/ the 32 vs. 64 bit versions of Outlook 2013. It doesn't seem to make a difference.

We do see the slider bar sometimes and not others w/ 2013. This is the bar where you can select how much of your mail to deliver to your desktop.
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Knowledge Partner
Knowledge Partner

Re: Outlook 2013 with GMS 2.1 build 230

In article <Eric2001.6xxbdz@no-mx.forums.microfocus.com>, Eric2001
wrote:
> Here's what we are finding still gives us troubles.
>
> 1....


Things I would watch for/dig into (assuming you are already doing at
least some of these, but putting them to make sure we are on the same
page)
- Run the dsapp health check periodically to make sure there are no
issues from that side
- regular scheduled GW checks and making sure all problems clear
http://www.konecnyad.ca/andyk/gwlogs.htm
- run some maintenance on the troublesome PC's / user profiles. Disk
Cleanup for starters, making sure temp files get flushed, Ccleaner
(cleaner and registry) or similar for more detailed clean up. Even an
occasional diskdefragmenter on the spinning discs. Sometimes a stuck
temp file breaks things.

If you are up to checking the registry, compare the keys under the
profiles in HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook or
such. A thought is if a user has already played with other profiles.

Also what version of c:\windows\syswow64\mapisvc.inf is on these
systems? Different apps sometime "help" by putting older versions, so
the order of MS Office and those other apps does make a difference.

Hope that helps as you play on the leading/bleeding edge. Let us know
what else you find and hopefully we'll find someone else to jump in
here.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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eric2001
New Member.

Re: Outlook 2013 with GMS 2.1 build 230

hi guys, Sometimes when these discussions start to spin off into other threads, I'm not sure how to put more feedback into the original issues. I've been told that a large part of our problem may be because we are still on GW 2012. I've also been told that even though the docs say this piece of heaven is not yet supported, Novell and the team DO want to hear about the issues. How else would further progress be made.

I have one of our sites that is still running GW on a SLES 10 OES 2 server. Obviously, GW 2014 requires something made in this decade. So I'm going to get that server upgraded and roll out GW 2014 here for all the sites, then kick the tires again on Outlook 2013. It seems to me that for all the troubles we've had, all the oddities (today someone said their address book dropped all but 2 names, yet the GW client sees a full address book) and frustrations with this product, it's GOT to be on our end. No one would have released a product so full of holes and virtually unusable in a business (or otherwise) environment.

So Let me get those things done and report back, if that seems reasonable.
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Knowledge Partner
Knowledge Partner

Re: Outlook 2013 with GMS 2.1 build 230

In article <Eric2001.6zqjjb@no-mx.forums.microfocus.com>, Eric2001
wrote:
> So Let me get those things done and report back, if that seems
> reasonable.


It certainly is a reasonable plan, and one I would continue to work
towards achieving.
One thing you might want to factor in is that there are new SPs coming
out soon, so depending on your timing might be something you can try
either before finishing the plan or as part of your plan.


Andy of
http://KonecnyConsulting.ca in Toronto
Knowledge Partner
http://forums.novell.com/member.php/75037-konecnya
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Micro Focus Expert
Micro Focus Expert

Re: Outlook 2013 with GMS 2.1 build 230

Hi

Just note that SP2 for GroupWise 2014 has just been released 🙂

Cheers,
Laura Buckley

Views/comments expressed here are entirely my own.
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johnehurst Absent Member.
Absent Member.

Re: Outlook 2013 with GMS 2.1 build 230

ok weighing back in on this many months down the road. GMS 2.2 is out now and appears to be working very very well. There are hiccups, but we are on the right track. Turns out GMS 2.1 with Outlook syncing was a bad whack at getting Outlook 2013 working with GMS and we really all know that now.

Don't waste anymore time on GMS 2.1 if your intention is to use Outlook 2013. Upgrade now to GMS 2.2. Of course now that we got Outlook 2013 working reasonably well w/ GMS, MS has rev'd outlook to 2016. It's always something right guys?
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