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PO Crash during user move

Hi - me again - the saga continues

What would the ramifications be if the post office crashed (or had to be forcibly shutdown) during a user move?

Thanks again
Emily
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Re: PO Crash during user move

emilym;2207185 wrote:
Hi - me again - the saga continues

What would the ramifications be if the post office crashed (or had to be forcibly shutdown) during a user move?

Thanks again
Emily


Hi Emily,

Although not one of the things you'd want to happen.... the user move should start up again some time after restarting the POA's. As the move will still be in the queue it will try to pick up where it was last.
There is also the option to restart the whole move process for a user (from within the User Move Status utility found in the ConsoleOne tools menu).

The given time it takes for the user move to restart is a bit unpredictable as this depends on different factors. One thing you would want to have enabled is verbose logging on both source and destination POA. Those logs should show entries about the move and what's going on -and if the case: any errors that are occurring with the move.

As added reference (in case you have not seen them), reading through these two pages is always something I suggest to do (and do myself) memory in preparation to preceding with the moves:
GroupWise 8 Moving GroupWise Users - CoolSolutionsWiki
Cool solutions : User Move Within GroupWise

-Willem
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Re: PO Crash during user move

Thanks for that Willem

We always do the suggested user maintenance before initiating a move, so the mailbox should not be a problem. Our issue now is that the moves never officially complete, as we end up with a stuck Message Worker Thread on the last part of the move. The stuck thread then initiates the whole increased server load and instability issues, ending up in a reboot. Being able to move a couple of users before needing to reboot is going to take forever. Once you reboot the move does say completed though - so something positive.

On a related note, we're now investigating how to convert a VMWare VMDK to a RDM, hoping this will give us some stability to at least allow us to get a backup of the system!!

Cheers
Emily
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Re: PO Crash during user move

emilym;2207475 wrote:
Thanks for that Willem

We always do the suggested user maintenance before initiating a move, so the mailbox should not be a problem. Our issue now is that the moves never officially complete, as we end up with a stuck Message Worker Thread on the last part of the move. The stuck thread then initiates the whole increased server load and instability issues, ending up in a reboot. Being able to move a couple of users before needing to reboot is going to take forever. Once you reboot the move does say completed though - so something positive.


Hmmm... If it seems to be a structural issue when moving accounts, I'd recommend to open an SR against that if you can.

The POA logs are not revealing why something gets stuck?

emilym;2207475 wrote:
On a related note, we're now investigating how to convert a VMWare VMDK to a RDM, hoping this will give us some stability to at least allow us to get a backup of the system!!


There is no conversion possible with the standard VMware tools. In this case it's easiest to create a new LUN on your SAN, directly assign it as RAW disk (instead of first formatting the LAN as VMFS) and do the copy of needed GroupWise databases and other data within the virtual machine. When that's done reconfigure the GroupWise agents (and corresponding eDir objects) to look at the new home path.

-Willem
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